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4GEE Wifi router keeps disconnecting from internet

Posted before but didn't get any answers.I have the 4GEE home router connected to a 4G antenna to the roof that's omni directional. It's been fine for the past year but recently I keep getting internet disconnections on Wifi and LAN even as the route...

5G Broadband issues after moving from BT

EE been absolutely shocking since integrating with BT. 5g broadband now intermittently dropping. 5g over the air to phone now flakey. Spent over 2.5 hours on calls with them , best one being a “tech” who told me he could do things others can’t as he’...

Des0707 by • Investigator
  • 959 Views
  • 6 replies
  • 1 Helpful

Resolved! Internet access

Can anyone please explain to me why I can't get any internet access at the stadium of light, Sunderland either using 4g data or their free Wi-Fi when people all around me have no problem. I used to get access to a good signal on their Wi-Fi but not a...

Wink58 by • Investigator
  • 1255 Views
  • 9 replies
  • 0 Helpful

VPN not connecting over mobile data

I am using an EE data sim card in a Hauwei router, for the summer.Worked fine last year but will not now connect to my work VPN.Also tried w-using a hotspot on my phone and will not connect.If I use another wifi network it connects okay so must be so...

Steve_h2 by • Investigator
  • 5483 Views
  • 22 replies
  • 4 Helpful

Initial charges on new account

I hope someone might be able to help me with this query.I have spent hours on the phone to EE since the 23rd December 2024 trying to sort out the complete mess they have made of my account, which includes billing me for equipment and lines that I hav...

EE SIM not working in 4G Router

HelloI have several EE SIM cards on a business contract which we used to use with portable 4G routers, this enabled remote working for our staff.Some time ago these SIM cards stopped working in the 4G routers but would work in phones.  There are many...

artemisuk by • Investigator
  • 745 Views
  • 5 replies
  • 3 Helpful

Captive WiFi not logging in.

Every time I’m out I try to sign in so I can use WiFi hotspots on the go. this service clearly has issues as when I go to settings and select the EE WiFi it then directs me to the captive WiFi page where I can have the option of logging in or purchas...

Keeno07 by • Contributor
  • 822 Views
  • 3 replies
  • 2 Helpful

EE Broadband account login problems

Help, we signed up to EE broadband several months ago. There is no problem with the connection, but I cannot login online to manage my account or add another phone contract to join "EE one". I think it might be because we signed up over the phone and...

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