Mobile Broadband

Moving into an area with poor 5G reception

I just moved into my new house and the very first problem we notice is that we can only got 2 bars of signal in the house everywhere, can't get any higher. The connection kept dropping, like once an hour. We still got almost 6 months of contract. As ...

Billing address

Cannot change billing address, trying to add on a tv to phone bill and cannot because of this, highly dissappointed. 

5G WIfi 2 Admin Password Reset

Hi,I have a new 5G Wifi 2 router and reset the admin password when I got it but now cant remeber what I set it. Is there a way to reset these without knowing what it currently is?Many thanks

Money taken from account

Good morning. I wake up today to my bank mesaage that 100 pounds was taken by EE. I have 5g smart hub plan for 50 pounds. The problem is I paid 100 already when I order the device and next bill is 50 on 09.12. Why was 100 taken today?

Carter contract

Smart 4g hub

Hi, I got mobile broadband from EE today ''Smart 4G hub'' and having problems with Steam. internet is working fine anywhere else, but when I try to do something in Steam it says No internet connection. Have anyone had this problem before and knows ho...

Mitsubishi ecodan air source heat pump EE 4g Wi-Fi issue

Hi all,We have had a Mitsubishi ecodan air source heat pump since may 2021. It uses Wi-Fi to enable programming and remote control over the internet. It worked absolutely fine up to feb 19th 2023 when it disconnected from the network and will not rec...

DWR-978 not working with EE 5G data sim

Hi , I have a 5g EE data which I have tested and it works in my phone but does not in the DWR-978 router! I have downloaded and installed the lastest firmware . I have changed the APN settings in the router admin to :Name - EE InternetAPN - everywher...