Mobile Broadband

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Forum Posts

Bill that I have not received

I have been informed by equifax that there is an unpaid bill of £53 for a mobile broadband plan I had in the past, but I have not received that bill and don't know how to pay it. Does anybody know how I can request from EE to send me that bill so I c...

Resolved! UNABLE TO LINK MY PRODUCT ON APP

Hello! I cannot link my product (mobile broadband) on my application. What will i do? Sending you a screenshot of what appears.  Thank you

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Althea2 by Explorer
  • 1634 Views
  • 11 replies
  • 4 Helpful

I would like to cancel my EE broadband of £29.50 as the season has ended at the caravan park so it is no longer needed thank you

After the power cut, my EE mobile broadband is extremely slow.

How can I fix this? My SIM plan gives unlimited data, capped at 100Mbps speed but It is painfully slow since the power cut recovered yesterday. Online internet speed checker showed Download  speed at 4 Mps/Upload 0 Mps.EE service checker showed excel...

HC33 by Investigator
  • 463 Views
  • 13 replies
  • 7 Helpful

Resolved! Trouble connecting 2.4 GHz Wi-Fi to mobile Smart 5G HUB

I'm trying to connect a camera which works on 2.4 GHz Wi-Fi to my mobile broadband Smart 5G HUB, however it won't connect. When I open available signals I only get 'Smart-5G-Hub-3WFM so I imagine that it won't connect due to band steering. Is there a...

Jamkass by Visitor
  • 110 Views
  • 1 replies
  • 0 Helpful

Smart 4G Hub doesn't work with other DNS providers

Due to living in a rural area, my parents' BT landline service has been degrading as they're several miles from the nearest cabinet with a mix of over- and under-ground portions, and the old copper lines are just deteriorating with age and neither BT...

Shamrock7 by Investigator
  • 1311 Views
  • 7 replies
  • 0 Helpful

Resolved! Left EE but account suddenly reactive

Hello,I closed my EE account in Jan 2025. I received a PAC code, and my final bill.I transferred my number from EE to my new provider end of Jan start of Feb 2025.My final bill was dated January 2025 which I received and my account was closed.Today, ...

Lissa2 by Explorer
  • 205 Views
  • 3 replies
  • 2 Helpful

Resolved! EE Mobile Contract

Hi I have been an EE user for as long as I can remember and have a mobile contract.I'm due an upgrade but wish to not do so as be on sim only going forward when my contract ends next month.I am unable to make a phone call as I have lost my voice from...