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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 198858 Views
  • 50 replies
  • 24 Helpful

Not happy1

I've not happy with EE lying to me when i went into the shop last week to get my lock content removed so i can go on betting sites i don't no why you have locked me out never had the problem before  

Toppo1984 by • Investigator
  • 200 Views
  • 10 replies
  • 1 Helpful

Resolved! Restriced internet Speed

My wife's contract with EE has expired and she is now looking at changing it.  She has options at reduced prices including with EEShe has noticed that a contract includes reduced Internet speed which is something other providers do not, or don't say ...

Bomberboy by • Investigator
  • 93 Views
  • 4 replies
  • 1 Helpful

Personal hotspot unable to turn on

Hi there, for some reason, i am unable to use my personal hotspot, it seems to look dimmer and try to slide the toggle switch to on position, but nothing happens.been a customer for approx 5-6 years and my contract is the all rounder, never had any i...

Resolved! Mobile phone data does not work

I cannot use my data. My Internet only works when I’m connected to Wi-Fi which is super inconvenient. Trying to get through to a human on 150 and have been on hold for 1hr so far. 

Resolved! Gambling website

Hello, my ee mobile data wont allow me on gambling websites including the lottery website, how can this block be prevented? I've checked all my settings on my samsung a56 phone and nothing seems to be working

Mhilts88 by • Visitor
  • 8067 Views
  • 7 replies
  • 6 Helpful

How do I contact ee for help with my account???

I have tried and tried and I just cannot work it out. There is no email to send to, the online chat feature seems to have been removed. If I call 150 it sends me a text with a link to an error page (I've tried like 10 times and it's just the same. Is...

majora31 by • Investigator
  • 12807 Views
  • 7 replies
  • 1 Helpful

National Lottery issue

National Lottery App and OnlineSign in to the app, try to purchase ticket, tells me "You are Offline" Re-sign in, re attempt, again signs me out, says I'm offline check Internet.Tried on Google, done exact same.My signal is absolutely fine!My parenta...

TomCann96 by • Investigator
  • 25196 Views
  • 80 replies
  • 37 Helpful
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