Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there,   The good news is that all phones that come from EE are preconfigured with the correct APN setting so you will not need to worry about changing these    If for any reason you find that your APN setting is incorrect, please visit the link b...

Sean_D by Former EE Community Manager
  • 125061 Views
  • 49 replies
  • 20 Helpful

Resolved! gifting

Gave my husband 10gb but he has not received it can someone please help

Tony2016 by Explorer
  • 28 Views
  • 3 replies
  • 0 Helpful

New SIM with package, no internet after 2 days

I came to the UK on 16th Nov and bought a SIM card from EE in one of those vending machines inside Heathrow. The deal was 25gbp for 30GB for 30 days. I inserted the SIM and after a moment everything was fine and I was using mobile data. After a coupl...

My data

Hi does anybody no where I can find my average use of data on my account please? It’s unlimited so that’s all it says I just wanted to see what iv been using per month? 

Resolved! Abroad

Daughter is  going to South Africa what package or add does she need  please ?

Resolved! Italy travel

I'm travelling to Italy in a month or so. I joined EE this year so I'm not sure how European roaming works. I've read something about £2-3 a day but how much data does this give - enough for usual internet usage, WhatsApp phone calls as well as Googl...

Network Latency EE 4G Broadband since a month ago.

Hi,I have been with EE since around Feburary 2023 and it's been great until recently.I used to play on my Xbox as did my son and we were getting around 45-50ms network latency (ping), now it is regularly around 300-400ms!Since the 25th of January thi...

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Mick_R by Investigator
  • 472 Views
  • 24 replies
  • 3 Helpful

Travel data pass

My son is in Dubai his data pass should have been activated but after calling EE wasn’t so has been updated while he is away .he can still not connect to a network he has tried manually but nothing works .does it take24 hours  to work or should it be...