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Why is it taking so long to get a broadband/landline

Hello so the problem is that I made an order for broadband/landing (wifi) I am waiting from 9 of April and when I check the tracking order option it says that they will come on 13 of June I was just wondering if anyone else have been waiting for that...

Shshssh by • Visitor
  • 97 Views
  • 11 replies
  • 2 Helpful

Compensation due

I ordered my broadband on the 12/12/2023. I have been with EE for a very long time! The engineer didn’t come out till the 10th of April. I had to unfortunately postpone my university course due to not being able to do my essays etc as had no internet...

Voicemail

Hello,Nobody is being diverted to my answering machine? Don't know why. When I'm pressing the voicemail icon I'm just getting the message not possible to connect my call. 

Chatham

I have been trying to speak with an agent in 2 days now.They never return their calls.

Ifyc by • Visitor
  • 11 Views
  • 0 replies
  • 0 Helpful

EE website and app is unusable slow, total rubbish

Hi there,I wanted to express my dissatisfaction with the exceptionally poor performance of the EE website and app, which I have to endure every time I use them. I have never encountered a website or app that functions as poorly as EE's. The website l...

Thccj by • Explorer
  • 1764 Views
  • 27 replies
  • 42 Helpful

How can the EE app be so terrible?

I mean seriously, do they just spend all thier budget on marketing?? The fact that to do half the things you need to do on their, it takes you out of the app on loads a webpage instead is really annoying, whats even the point of the app at that point...

Not receiving SMS and calls after number port

I called up 2 days ago to have my number ported over from o2. If I text and call others my number is as it should be but when receiving these, they’re all going through to my old phone.My id card is still showing as the new number not the ported numb...

Un-Usable Website Taking me round in circles

Hi, I wish I was here feeling fulfilled and refreshed.  I am not.I've been with EE for almost 12years.  Service has always been great and my mobile deals are good too.  But,  It's 2022.  I really need someone to tell me that there is actually a probl...

p4everEE by • Contributor
  • 1139 Views
  • 12 replies
  • 13 Helpful

4GEE WiFi Mini Hub

HiI purchased the above item last year which came with 120gb or 12 months usage, whichever came first.I can’t seem to find anywhere how much data I’ve already used or what happens at the end of 12 months.Any assistance would be appreciated 

Ozziecj by • Visitor
  • 19 Views
  • 1 replies
  • 0 Helpful

Cancellation of broadband / telephone package

I recently placed an order for broadband and telephone but decided I no longer required it, as my speeds with BT are far faster than what EE is offering, and with having a full schedule with a variety of appointments mainly medical and unable to acco...

muckram by • Visitor
  • 16 Views
  • 0 replies
  • 0 Helpful
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