The EE Community

Resolved! BT broadband full WiFi transfer to EE 1.6gbps

BT broadband to EE 1.6gbpsWhat a pain it has been to switch over to EE to get new router and faster speeds. Initially I was told they can order the 1.6gbps broadband from EE as I had by complete WiFi and i agreed only then after the phone call ended ...

Upgrade EE 900Mbps to EE 1.6Gbps

Hi I’m currently on the EE 900Mbps Package, with 12 months of my contract left.I’d spoke to EE Broadband Customer Service earlier, about upgrading to the EE 1.6Gbps Package. It’s available at my home.I was told that I was an EE Legacy Broadband Custo...

Please pass on my thanks to Lacey in billing ...

I had to call up with a query and she was very helpful and quick to resolve my issue.Great customer service! Please pass on my thanks to her - unfortunately I didn't get a survey text so can't reply via that method.

URGENT HELP REQUIRED 2.4 or 5GHZ Cant connect to cctv devices

Hi.. Before I lose the will to live could someone offer me some support asap please...I took delivery of a new router / smart hub this week and started to connect l devices, no probs so far. When I tried to connect both of my CCTV systems it would w...

website is so bad

Trying to navigate my way around the ee website is proving to be utterly irritating. Some pages I go to aren't working at the moment. I've cleared cookies as suggested and still it continues. I really do wish ee would improve the website. It's al...

Resolved! Link business phone to personal account

Hello,I’ve been provided with a business phone on a business contract and I was told I could pick n inclusive benefit from a list of options.In order to pick my inclusive benefit, I created an ee account and tried to link my business phone. I get the...

EE Perks Account Deactivated

Hi, My EE perks account has been deactivated and I have been told that I need to re-register but cannot do this until you have removed my previous account. I have been trying to sort this out for over a week now and have numerous PM's informing me t...

Re: Is it just me or is ee phone signal poor

Hi my wife and I have joined EE this month from O2 and regretting it as signal instantly rubbish in oxford. Missing lots of calls and messages even on whatsapp!

New to EE

I've received a text saying a bill is ready, checked the "manage" section on the app but it just shows all the things I can buy with no account & billing as said by the community? Is it something so simple I am being stupid ? TYIA

EE text threatening disconnection for non-use

Just received a text message to inform me that as I haven't made a chargeable call / text within the last 6 months, EE are going to cancel my remaining credit and disconnect me within 3 months. I'm in my account portal online right now and can see th...

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