The EE Community

Review

Hi there - I am not sure how to leave a formal review so please pass this onto the relevant people. I have recently had the WORST customer service experience of my life with EE (one of your team dropped my phone and cracked it & I was then told I had...

Being labelled abusive

I have had signal problems with EE for quite some time now, a mast went down close by and it was fixed, since it was fixed my signal has been awful. I asked for a reduction in bill, EE refused to honour. I stopped paying the bill. They get nearly £20...

No service on 5g router

From 2/5/24 we have had no service on 5g router for a large part of the day in the craven arms area. So far today there has been no service at all.Tech support have told me that there will be intermittent issues for next 2 weeks due to an upgrade. To...

Registering mobile broadband

I bought a mobile 4g router from Argos , preloaded with data. I am trying to set up the app so I can manage top ups, but my mobile phone is with another provider. The app asks me to input the mobile number for the router, which I have, but then it sa...

Issues activating/creating a Disovery Plus account via TNT Sports

Hi,I've searched through the forum and have found quite a few users are having issues activating their Discovery Plus accounts but I couldn't see one which has the exact same issue as myself.I've gone through the process of activating the account bas...

WiFi Calling Not Working

WiFi calling is not working on iPhone, have attempted usual methods of forcing phone into airplane mode without success. Internet signal is strong and fast. Have reported it to my ISP in case they have changed settings or there is port forwarding con...

Artfone problem with calls

Hi there,we bought my nan an artfone with EE, however as of recently she can no longer receive or make phone calls, they just go straight to voicemail. We’ve tried everything in the call settings but nothing seems to have worked as of yet.

Unlock Device Page Not Working

Hi, can anyone get the EE unlock device page to work? Every time I enter the IMEI number, I get the following message (and its been like this for weeks).... "Please try that againSorry, something went wrong on our end. Please enter your IMEI again o...

Recording

I work long hrs and when I was sold ee I was told it was a recordable box just setting up and it isn't letting me record some shows saying we can't add this to my TV as it isn't on demand confused I'm a sad lady that wants to watch my eastenders at t...

Calling from europe

Hello my samsung galaxy s22 wont let me make calls from spain,i have a roaming add on and can send texts and surf the net etc,but cannot make calls,i get a recorded message saying call not allowed speak to your network supplier.can anybody highlight ...

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