Community Activity

Resolved! Smart hub and bridge mode

Hi All. Been an EE customer for ever. We had FTP installed and EE couldnt provide a service where we kept our phones, so we moved to BT. When i signed up, i told them i was using my own router and BT said the could accommodate this...Turns out they c...

Markvk by Investigator
  • 5897 Views
  • 15 replies
  • 3 Helpful

Resolved! BT broadband full WiFi transfer to EE 1.6gbps

BT broadband to EE 1.6gbpsWhat a pain it has been to switch over to EE to get new router and faster speeds. Initially I was told they can order the 1.6gbps broadband from EE as I had by complete WiFi and i agreed only then after the phone call ended ...

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£5 free credit offer

I received a Text from ee offering me £5 free credit if I accepted, which I did and received a further Text saying that the offer had been added to my account and that I had 7 days to top-up with a minimum of £5 which I did and subsequently received ...

44RT by Investigator
  • 442 Views
  • 16 replies
  • 6 Helpful

Appalling customer service

Rubbish customer service after been a loyal customer for ten years! Put a complaint in but can’t tell me how long it will take to resolve or speak to anyone in complaint department. Great…… roll on leaving 

Add ons page not working

I have outstanding credit however I’m unable to purchase add ons as the page states it’s not working

Gps3 by Explorer
  • 30 Views
  • 3 replies
  • 0 Helpful

4GEE Router

Maybe somebody might know the answer, i have the 4GEE Router.I am not too far away from the mast but my BB goes up & down never that good.When i unplug it for say 5 mins then restart it it usually improves it a bit,so just wondering if these routers ...

jockwav1 by Established Contributor
  • 64 Views
  • 4 replies
  • 1 Helpful

Resolved! Application error: a client-side exception has occurred

No matter which browser I use, on the phone, laptop, or app, I cannot do anything in Manage My Account. It always goes to a blank screen that says "Application error: a client-side exception has occurred".  My husband's account works fine, but mine d...

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