Appalling customer service

[Stephenbatty]

Rubbish customer service after been a loyal customer for ten years! Put a complaint in but can’t tell me how long it will take to resolve or speak to anyone in complaint department. Great…… roll on leaving 

[Leanne_T]

Hi @Stephenbatty 

I am very sorry to hear this. 

When did you raise the complaint? 

Could you let us know some details on your complaint to see if we can help you on the community? 

Leanne.

[Musab2]

Hello,

I rang this morning as i have recently joined EE broadband and mobile. The person who answered took my account details and put me on hold for checking the details. I have been on hold for over 30 minutes and nobody has even asked what my query is. Is this what i should be expecting from EE customer service going forwards?

[Leanne_T]

Hi @Musab2 

I am sorry to hear this, did you get your query sorted since you posted? 

Leanne 🙂

[NB761]

crap customer service I have been on the phone for 2 hours and no one with a brain has a clue how to help 

[Leanne_T]

Hi there @NB761 

I am very sorry to hear this, could you let us know some details about your query and we will certainly see if we can help? 

Thanks. 

Leanne.