Add ons page not working

[Gps3]

I have outstanding credit however I’m unable to purchase add ons as the page states it’s not working

[Christopher_G]

Hi @Gps3 

Welcome to the community.

Are you getting any error messages when you try to access them?

Chris

[XRaySpeX]

That is a known error in MyEE.

Visit http://add-on.ee.co.uk/purchase when not connected to WiFi to see what data add-ons are available.

[Gps3]

Yes I have credit but when I try to purchase an add on it just comes up with a message saying the page add ons purchase error
Sent from my iPhone

[Katie_B]

Thanks for confirming @Gps3. 

I have sent you a private message for more details. 

Katie

[jeezmanz]

Same issue - I have no remaining data so have purchased £10 credit. However, I cannot convert this to a data add-on as the page doesn't load/exist:

[James_B]

Hi @jeezmanz,

Welcome to the EE Community. 🙂

Are you able to purchase your add-on at add-on.ee.co.uk?

James

[shinsung703]

The link add-on.ee.co.uk does not work. Can we even access the page to purchase an add-on currently? 

[Leanne_T]

Hi @shinsung703 

Welcome to the community.

I'm sorry you're having trouble with using the link to select a data add-on. 

I'd recommending giving our team a call on 150 who can help you get the add-on activated. 

Thanks 🙂

Leanne. 

[XRaySpeX]

@Gps3 : Try another browser that doesn't convert HTTP: into HTTPS: such as Edge.