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I am in the States

I have bought a weeks pass for £25 pounds to use in the States. It worked for a couple of days, including a trip to New York. I went again today and found that nothing works. I can't navigate around, I can't use e tickets and I can't make phone calls...

Best Customer Service Experience Ever!

I just want to say what an amazing agent you have in your company and your lucky to have her !Vivienne helped me by way of support and a solution to an ongoing problem  that I couldn’t see a way out of .Vivianne shocked me at how supportive your team...

Nikkie3 by • Visitor
  • 30 Views
  • 2 replies
  • 0 Helpful

Resolved! Data Gifting

Been trying to gift data for over a week now, when you click the option to gift, the screen turns grey and doesn’t move?

Cj1402 by • Explorer
  • 1944 Views
  • 32 replies
  • 15 Helpful

malicious sim swapping

What measures EE takes to prevent malicious sim swapping when hackers pretend to be customers aiming to breach the 2FA mechanism?I tried to ask the company directly, but there is no suitable category to ask in writing, only to call or send a letter. ...

Elvira77 by • Investigator
  • 6183 Views
  • 21 replies
  • 10 Helpful

Order Placed, but estimated delivery date.

I placed an order and received an order number beginning in EE which I luckily managed to write down.However, I never received email confirmation from EE (I've checked spam, it's not there).How can I find out the estimated delivery date of my order?L...

paid bill yet still outstanding

I have paid for my outstanding bill the money had left my account yet none of my services had been activated , I am abroad in Spain and can’t get hold of anyone even though I have paid of remaining puzzle 

EE account

I've moved broadband and TV from Sky to EE, but not 100% sureI previously had an EE mobile SIM but due to network coverage at locations I was regularly visiting, I moved to another provider and took my number with me.Fast forward to April this year. ...

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