The EE Community

Credit check going in circles

So I decided to leave my current provider and join EE, but they’re not exactly making it easy for me. I chose my plan, added it to the basket, went through all the information screens and entered my details, including the PAC and all my bank account ...

Genuine or not?

Anyone else having doubts as to whether or not you are engaging in a conversation with a genuine EE employee or not. I ask this question as I had the strangest conversation with someone who claimed to be an EE employee and this person became very abu...

can someone tell me how to cancel my contract please?

Please show me the easiest way to cancel my contract, the website only showed the 'contact us' link. And i just can't find my account number from the menu list. It's so unfriendly user interface and i need to cancel the contract asap. Please reply!

New EE sim not working in 5G router

I have over 10 5G Unlimited SIMs that go into ZTE routers.I recently got 2 new SIMs and they do not work in the routers.I spoke with an agent on the phone and they said that EE had changed the technology in the SIM and that they would only work with ...

Smart Hub Plus not configured for Digital Voice

Hello all, I'm just after a bit of advice really. My digital voice service was supposed to go live on 18th April. And here I am nearly 3 weeks later and still no service.I have spent literally hours on the phone to support. I'll cut a long story shor...

simply tragic

After 20+ years a customer (121, organe, ee), and even agreeing to pay additional monthly charge to get data gifting enabled for my daughters line after it was lost during a handset uograde last year, and after speaking to EE on multiple occasions o...

Has anyone seen an issue with their EE SIM when using a 5G router

I use lots of EE data sims with my business and over the past 6 months most of my EE sims will not work in my 5g routers.They all work fine in a 4g router.I have tried Robustel, Viprinet, Teltonica and Celerway 5G routers and they all fail to recogni...

WiFi setup and Apple AirPlay issue

Hi, I’ve just notated to EE from BT, and setup my new router earlier today. I’ve noticed that when I am streaming music to a speaker using airplay that every two minutes or so it ‘glitches’ or ‘pauses’, so there’s a tiny break in the music of maybe...

Website never works properly

For a market leading company, the EE website is an absolute joke and has been for as long as I can remember.I've been trying to research various EE product to buy, but keep getting"Oopps, that didn't work, please try later"Error xxxx bad requestError...

Not Reciving OTP on my sim

Hi buddies, I hope you are well, I am using my sim since september 2023, in forign country, I charged it in september 2023, till now I was reciving otp, but now it is stopped, is there any solutions., thanks

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