The EE Community

Roaming and want to speak to a human being

How do I get to speak to an actual human being and not the rubbish text service that does not answer my query.I have a very old package with EE and also an additional handset with another package for a family member. The EE app does not make it clear...

Fraud

Had fraud on my account! Ee let someone get on my account steal my number! There name is still on my account!! Changed all my passwords so getting no answers what so ever !! Been told different things by different people when I phone! Told to wait fo...

EE Payment system down

Hello, I have been trying to manually pay my bill for days. When I call 360 it takes me through the whole process only to tell me there's a problem with the payment system and it needs to transfer me to someone. I tried paying online twice from my a...

Re: Not registered on network

Hi Christopher I am having the same problem. When i try to make a call to a mobile number it doesn't connect and the screen says 'not registered on network'. I tried calling 150 and same message. I have restarted several times and checked coverage on...

Resolved! WiFi controls

I appear to have the same problems as others with regards to WiFi controls . I came from BT recently and initially had the controls but not anymore and have tried all the usual re install the app turn the router off etc to no avail. The speed is as e...

Most data used?

Anyone used over the 600GB FUP on EE Unlimited plans, if so what happened to your data speeds was it slowed down a lot, not at all or what was the situation?Been using Three for a while with unlimited data so never needed to consider usage, I know 60...

Problems port forwarding

I've just joined EE from talktalk.The service is all working fine but I'm having issues port forwarding.I use Plex on my NAS to stream my music through my Alexa devices.For plex\alexa to access my music I had set up a port forward on my talktalk rout...

EE Perks - Account deactivated

Hi,Just trying to get my code from EE Perks but it says my account has been deactivated as I didn’t register in time. I’m not sure how this happened as I’ve been using it for a couple of years. When I try to register again it doesn’t let me stating m...

My phone is not receiving messages from Portugal Gov

Hello, I can't receive authentication codes from Portugal Gov, and seems like other phone services are okay, any help regarding this?

Resolved! EE Perks

Hi, my eeperks account says its deactivated. Can someone help reactivate it please? Mel

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