My phone is not receiving messages from Portugal Gov

[JoaoPereira92]

Hello, I can't receive authentication codes from Portugal Gov, and seems like other phone services are okay, any help regarding this?

[bristolian]

There's been some recent posts reporting issues with receiving SMS from foreign senders, the issue could equally lie with the sender.

You should report this to EE CS in the first instance, but if the issue is caused by EE's anti-spam platform, it will need resolving by the sender with relevant advice.

[JoaoPereira92]

Thank you, No help from customer service since I can't even report it via phone call directly as I'm always sent to a machine which will tell me everything is working just fine. I have no idea how to deactivate the anti-spam platform, is there any way to do this? My partner uses another provider in the UK and there is no problem with this Portuguese Government service.

[bristolian]

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@JoaoPereira92 wrote:

I can't even report it via phone call directly as I'm always sent to a machine which will tell me everything is working just fine.

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I'm guessing you're choosing one of the automated options on 150, choose an alternative option to avoid that.

[Roxanar439]

Did you managed to sort this out? I am having the same issue, I just called them and they said there is no solution 🤦🏻‍♀️

[Rhazi3l]

Is there any update on this? I'm having the same issue...it worked fine around February, but not any more.

[Alex_H]

Hi @Rhazi3l,

Thanks for visiting the EE Community 🙂

I would recommend reaching out to our technical team on 150 who will run through some diagnostic checks with you on your account and phone and if the issue remains they can escalate the issue to our level 2 technical team who can check on your incoming texts to see if these texts are actually arriving at the EE network.

Alex