Solved: SMS

OMAR1122 · ‎17-06-2025

Hi EE Team,
I have an active EE SIM ******** I topped up £5 , but I’m not receiving any verification SMS from WhatsApp or other services. Can you please check if there's a block or issue on my number regarding international or short-code messages?
Thanks!

[mod edit: removed personal details from the forum]

Ali_A · ‎18-06-2025

Hi @OMAR1122

You mentioned you bought the SIM card from Ukraine and living in Ukraine?

Just so you know, when you are new to Pay as you go, you'll need to complete security activation by making your first call while in the UK connected to the EE network.

It sounds like you've not had the opportunity to do that yet, which is why the incoming service messages have now stopped.
Are you able to make calls or send any SMS?

One way to resolve this would be to send the SIM card back to the UK for a trusted family member to make the first Pay as you go call, and send back to you.

Ali

View solution in original post

Northerner · ‎17-06-2025

Hi @OMAR1122

Have you checked your content lock is disabled.

https://ee.co.uk/help/cyber-security/getting-started/switching-content-lock-on-or-off

Are you in the UK.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

OMAR1122 · ‎17-06-2025

iam not in uk .

Northerner · ‎17-06-2025

Hi @OMAR1122

Did you activate the EE SIM in the UK.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Leanne_T · ‎17-06-2025

Hi there @OMAR1122

Thanks for coming to the community.

Just to add to @Northerner's questions, could you also let us know if you can you receive texts from any other mobile numbers, or is this only affecting verification texts from companies?

Can you make and receive calls?

Thanks 🙂

Leanne.

XRaySpeX · ‎17-06-2025

Had you used that PAYG SIM for making calls or texts in UK before going abroad? To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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OMAR1122 · ‎18-06-2025

no.outside uk . i bought the sim card from ukrinr.and i life in ukraine . i
didnt make calls before.later i recieved normal masseges from whats app ,
viber ,telegram was normal .now i can not. when i topped up i recieved a
massege from EE was normal.what to do now.

OMAR1122 · ‎18-06-2025

yes i recieved normal.but from whats app . viber . imo . i can not recieve

OMAR1122 · ‎18-06-2025

its active sim card i am already using this sim card 10 monthes . i bought
it from outside uk. and i can not go to uk

Ali_A · ‎18-06-2025

Hi @OMAR1122

You mentioned you bought the SIM card from Ukraine and living in Ukraine?

Just so you know, when you are new to Pay as you go, you'll need to complete security activation by making your first call while in the UK connected to the EE network.

It sounds like you've not had the opportunity to do that yet, which is why the incoming service messages have now stopped.
Are you able to make calls or send any SMS?

One way to resolve this would be to send the SIM card back to the UK for a trusted family member to make the first Pay as you go call, and send back to you.

Ali