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Community Activity
Smart Wifi Pro range is awful - BT/EE refusing to pay for ONT Move
Been having issues with connection and speeds upstairs since I moved into a new home, started with BT 500mb FTTP with a Smart Wifi Discs, got upsold to an EE Wifi Pro 500mb and told it would solve all my problemsBut it hasn't. I live in an old terra...
Order missing from my account
I ordered a TV on the EE site last Friday (18 April). I got the confirmation email and a text saying the cost’s been added to my monthly bill. Since then, two big problems:The order has vanished from my online account and the EE app still refuses to ...
Still no Galaxy Buds3 Pro from Zflip 6 Preorder
Hi EE Support,I ordered my Zflip 6 back in July last year and qualified for the promo free Buds3 Pro. I've still not received anything. I commented on another thread in November and ignored, so here is my own thread.Please can someone look into this ...
EE TV with Nest WiFi (how to use a switch)
Hey EE gang!I'm trying to install my EE TV Pro box, which has Nest WiFi.Plenty of posts here and across the internet mention the key issue - that the Nest WiFi router doesn't support Multicast. As such, right now can only watch apps.I've seen fringe ...
EE perks password reset
I’m trying to access my EE perks account as my discount is due to expire. I need to reset my password but I’m not receiving an email to reset it. It’s definitely the correct email address. Is anyone else having this issue?
Smart Hub Pro and IPV6
I have a 1G service FTTP with the smart hub pro and generally it is working.looking through all the settings I have an issue on IPv6. The hub status is enabled but the IPv6 network status is disabledI cannot find a method of enabling it and the guide...
linking new device
needed to renew my re plan for data and tried to get into my account and link my new phone on my new device. been trying for days with no luck saying my informations wrong when it’s clearly not!! any help?
EE live chat not showing
I have been trying to contact WE via live chat but no luck. I am a contract customer. I have also messaged on instagram and facebook. But just keep getting automated responses. I don’t have time currently to phone to chat.
DPD didn’t attempt delivery and returned phone to EE
I recently switched to EE and got an iPhone contract. I paid the upfront cost and was looking forward to my new phone . I was told DPD would deliver it today however the delivery updated to dispatched and then all of a sudden said it’s being returned...
Contract Renewal: SIM Only - Why does EE post a new SIM?
Hi,I renewed my two-year contract. SIM only. Upon check-out, EE claimed they would send me a new SIM. Does anyone have any experience with this? I am overseas so the current SIM in my phone better not stop working, otherwise I am stuffed because of M...
