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Community Activity
Smart Hub Pro and IPV6
I have a 1G service FTTP with the smart hub pro and generally it is working.looking through all the settings I have an issue on IPv6. The hub status is enabled but the IPv6 network status is disabledI cannot find a method of enabling it and the guide...
Unaware of signing contract with sim only
I was with EE/T-Mobile for 20 years (T-Mobile before they changed over to EE), in the last few years I became increasingly frustrated with the customer service and enormous bills. I moved to Sim-only with NO minimum term, this was around £15 a month ...
Socket Changed, Router Changed What Next?
Last month I switched from Sky broadband to EE. In the 18 months with Sky I may have lost connectivity a couple of times but nothing serious.In my month with EE I have lost the connection daily, sometimes multiple times in a day, and 21.20 seems to b...
I have a heat pump and use the ONECTA app.
Since moving over to EE the app no longer works. To update the system it states that the connection should be 2.5ghz or more. My broadband wifi is 2.4ghz. Is 2.4ghz the max that EE uses or can I adjust the settings or get a new router.
Making and receiving calls while abroad
Hi,I have purchased a roaming pass for 7 days and upgraded my phone plan to indclude roaming which will take place on 26th April. I am currently in Australia and though my wifi is working I am unable to make or receive calls, but can receive text. I ...
Help set up
So my partner bought a SIM card and when buying I think agreed to swap my number over from O2. 2days ago I got a message from O2 saying it was the last day of my number. I hadn't yet put in the EE SIM. .Now the O2 SIM won't work nor will the EE SIM a...
Resolved! Bill payment
Hi can I make a promise to pay bill payment on 31st January 25. for remaining balance this month due to unforeseen financial circumstances regarding banking affairs Mod edit - Personal information removed, please don't share any identifiable inform...
Resolved! Switching offer upto £300
When singing upto EE I was in contract for my land landline with another provider and had £126.00 charges . I believe when I signed upto EE I had a switching offer where EE covers upto £300 charges . Can someone tell me the procedure? Do I pay the fe...
Resolved! Help with payment and switching to Pay As You Go
Hello, I am currently abroad (in Russia) and unable to call your support number. I have received a notification about an outstanding balance of £68.32 and would like to pay it to avoid service interruption. I also would like to keep...
Mis-sold Flex Pay upgrade in store
Hey all, I hope someone would be able to provide some insight to an issue I believe i'm facing.I was in store 2 days ago to upgrade my contract via the upgrade anytime feature (for £100) which I always ensure I take with any contract as I typically u...
