The EE Community

Shocking service

So I've had a fault with my ee broadband... Narrowed it down to faulty mastersocket in the house. Ee booked 5 engineers over 2weeks and non have come out. Either cancelled by ee or openreach with zero notification. Shocking customer service literally...

Switched tariff but no service

Hi, I recently switched tariff after many attempts it was finally sorted after complaining. However my digital home phone is not working and I keep getting a voice recorded message saying that it’s not working. I called EE and went through troublesho...

Internet control

I would like to control  my internet

Poor internet

Close Account

I want my account closed.....After having a lot of network reception issues, for calls and mobile internet.. I spent many hours talking to support to get nowhere!I was told buy the operator on the 3`rd call to "Use the puk code I requested" = Told to...

Don't have network in my home

Hello can you help me i still dont have network in my home i have a small baby i still have time to pay my bils thats i dont now why my connect is not working  Marta *******  ************** [Mod edit: Please do not share personal details as your post...

EE Fraud / Sony PlayStation Unauthorised payment

HiPlease can you help me. My daughter is an EE customer and on the 17th October when she was in bed and her phone was in another room, Sony charged to her phone 6 x charges, see below totalling £223.94. This a noticed when my recent bill was paid.We ...

Landline/ router query

I've recently signed up for EE broadband only. Do I need to continue paying Talk talk for the landline so my router will work?

Order

Hi I recently ordered iPhone 16 pro max. The upfront payment was taken however I have received no email. I have checked my spam. I cannot see any orders on my profile.  please advise.