The EE Community

Mobile Order failure?

I just went through the process of ordering a sim only deal.  I went through the full process but after it sent the test transaction to my account it seems to have failed as I got a “something went wrong page”.   When I try to order now I get as far ...

Poor internet

Close Account

I want my account closed.....After having a lot of network reception issues, for calls and mobile internet.. I spent many hours talking to support to get nowhere!I was told buy the operator on the 3`rd call to "Use the puk code I requested" = Told to...

Don't have network in my home

Hello can you help me i still dont have network in my home i have a small baby i still have time to pay my bils thats i dont now why my connect is not working  Marta *******  ************** [Mod edit: Please do not share personal details as your post...

EE Fraud / Sony PlayStation Unauthorised payment

HiPlease can you help me. My daughter is an EE customer and on the 17th October when she was in bed and her phone was in another room, Sony charged to her phone 6 x charges, see below totalling £223.94. This a noticed when my recent bill was paid.We ...

Landline/ router query

I've recently signed up for EE broadband only. Do I need to continue paying Talk talk for the landline so my router will work?

Order

Hi I recently ordered iPhone 16 pro max. The upfront payment was taken however I have received no email. I have checked my spam. I cannot see any orders on my profile.  please advise. 

Devices disconnecting every 5 minutes

Hello . We switched to EE in October from Sky and have had disconnection issues from the WiFi hub since it was installed. ( Essential Fibre 36 ) The lights on the hub never change but basically we will lose connection every day several times a day. S...

joint account

I have two sim cards on one account and would now like to have separate accounts is this possible