The EE Community

I am currently in Portugal and cannot make calls

I am currently in Portugal and cannot make calls on my mobile iPhone 14 all calls are failing . I have roaming on for eu

Calls keep dropping

Hi All.I bought into EE services back in February 25 after around 10 years away and being with VF.  Unfortunately, i also bought a new Samsung S25 Ultra shortly after.   (Makes it difficult to tell if its the device or the network).It does feel like ...

Payment system won’t work

I can’t pay my bill, I have tried numerous times, spoke to various people on the phone but it keeps saying something went wrong, my bank informs me nothing is wrong with my card but EE says it isn’t a problem at their end, I can use my card anywhere ...

Need to change appointment of installation

I need to change engineer appointment of broad band installation. So how I can do

Extra Charges of £5.99

I noticed my monthly bill has an "Extra charges - Charges for services outside of your plan" on it for £5.99, but no further information. I haven't used any other or extra services outside of the norm and my cap is set to £0. So what am I being charg...

Sony D charges to my EE account not mine

I have received £231 of charges in 1 month to Sony D. EE will not help me and tell me to call the billing company… they cannot do anything about this either. I do not even have a PlayStation. We do not have any text of these charges absolutely nothin...

i need to transfer my phone number to another phone whilst mine is being repaire

Roaming

Hello there,  I have left the UK and forgot to text 150 ROAMING to enable it while abroad.I am now abroad, is there any way to enable it now? I have pay monthly sim. Thanks

Error trying to sign up to 6 months free Apple TV+

I go around in circles on the website and can never find the activate section ofr the offer. On the android App I go..Manage....TV and Sport.........then start activation for the offer and I get this messageWe've had a problem loading this info. Plea...

SMS not being received from multiple retailers

HiI am bout to cancel my EE account after being a member from a number of years can anyone prevent this??I am not receiving SMS messages from multiple retailers including AMAZON UK App and LIDL PLUS App just to name two!!! All have the companies have...