The EE Community

xbox game pass

hi so i was a bit of an idiot and when activating my game pass i used the wrong email and used it for one i don't have an xbox account under is there any why i can change it to my correct one as my last game pass i had from you guys i used the correc...

Change physical SIM for eSIM - How is this done, im totally baffled. Help needed

Good afternoon! I recieved a message from EE stating that I could update my physical sim to an esim. Sounds good, but I'm totally baffled and getting ready to give up.Can someone reply with the step by step method of doing the (Which buttons to click...

Samsung Watch Ultra and Google Pixel 8 Pro

So I have just spent over an hour going through trying to get my new watch mobile plan to work.   Having been passed through three people the EE support team tell me that the phone and watch are not compatible, Samsung's side clearly states that it i...

Scam Attempt but Different - Need Advice

Hi All Have had a stressful 30 minutes. So i got a call from 0800 079 8586 which appears to be an actual EE number, asking if i'd ordered an eSim. I hung up because i assumed "spam", but when I googled the number it seemed legit. I then got a text fr...

Error trying to sign up to 6 months free Apple TV+

I go around in circles on the website and can never find the activate section ofr the offer. On the android App I go..Manage....TV and Sport.........then start activation for the offer and I get this messageWe've had a problem loading this info. Plea...

Unable to view invoices

Trying to view invoices on desktop browser - have tried various browsers and clearing cache etc but keep getting this error;Application error: a client-side exception has occurred (see the browser console for more information). Searching here seems t...

No Mobile Service In Woodbridge (Suffolk) Town Centre

So there has been no 4G mobile signal in Woodbridge Suffolk town centre since at least the 7th March 2025 . As confirmed by EE Customer Services.  This means you cannot make calls especially emergency calls. You cannot send texts.  You can’t pay for ...

Ive had the new ee hub for 2 wks & its rubbish anyone else feel the same

Extra Charges of £5.99

I noticed my monthly bill has an "Extra charges - Charges for services outside of your plan" on it for £5.99, but no further information. I haven't used any other or extra services outside of the norm and my cap is set to £0. So what am I being charg...