Community Activity

Re: Sim saying not registered on network

I'm getting the same here and my mother's phone, which is linked to the same EE account, is having the same issue. I cannot get incoming or do outgoing calls but I can get internet. Currently abroad in the USA. I have plenty data remaining.

PeterFdH by Investigator
  • 705 Views
  • 14 replies
  • 3 Helpful

Error trying to sign up to 6 months free Apple TV+

I go around in circles on the website and can never find the activate section ofr the offer. On the android App I go..Manage....TV and Sport.........then start activation for the offer and I get this messageWe've had a problem loading this info. Plea...

ballibeg by Explorer
  • 27 Views
  • 3 replies
  • 0 Helpful

Resolved! EE blocking website

EE is blocking this website https://www.verytastyworld.com/ It's a legit website which has been scanned many times and is deemed safe. Why would EE be blocking it?

Resolved! Extra Charges of £5.99

I noticed my monthly bill has an "Extra charges - Charges for services outside of your plan" on it for £5.99, but no further information. I haven't used any other or extra services outside of the norm and my cap is set to £0. So what am I being charg...

Screenshot 2025-04-29 10.04.19.png

Resolved! Order new sim

Order new sim 

PP536 by Investigator
  • 1696 Views
  • 13 replies
  • 2 Helpful

Xbox and BT Sports Addons

HiI already have a BT Sports account with Sky and an Xbox Ultimate subscription with Microsft Direct.  If I chose one or both of the addons (I have two EE contracts) will these take over the billing of my existing accounts?  If so how does that work ...

goubda by Visitor
  • 13 Views
  • 1 replies
  • 1 Helpful

Scam Attempt but Different - Need Advice

Hi All Have had a stressful 30 minutes. So i got a call from 0800 079 8586 which appears to be an actual EE number, asking if i'd ordered an eSim. I hung up because i assumed "spam", but when I googled the number it seemed legit. I then got a text fr...

Payment system won’t work

I can’t pay my bill, I have tried numerous times, spoke to various people on the phone but it keeps saying something went wrong, my bank informs me nothing is wrong with my card but EE says it isn’t a problem at their end, I can use my card anywhere ...

Vfisher78 by Contributor
  • 372 Views
  • 23 replies
  • 2 Helpful

Coverage in Wednesbury

Update: 10 April 2025 Over the past few months, our engineers have been continuing negotiations with the site provider to agree the terms of the build and access the area to start building the equipment for the new mast. Once all negotiations with th...

Leanne_T by EE Community Support Team
  • 6439 Views
  • 62 replies
  • 24 Helpful

Network issues abroad

I'm currently in NYC, USA. When I landed I was able to purchase a 7 day roaming pass and had sporadic network, having to restart my phone occasionally to get connection back. Since that first evening though, I've now had no network fir 99%of the time...

Gruhdsiny by Investigator
  • 85 Views
  • 6 replies
  • 3 Helpful