22-09-2023 10:08 PM
I'm getting the same here and my mother's phone, which is linked to the same EE account, is having the same issue. I cannot get incoming or do outgoing calls but I can get internet. Currently abroad in the USA. I have plenty data remaining.
23-09-2023 07:56 AM
Hi @PeterFdH
Welcome to the community.
Are you on a contract SIM or pay as you go? Do your plans cover roaming in the USA?
Chris
23-09-2023 02:38 PM
Thanks Chris. I'm on a sim contract and I've got a roaming contract for the USA.
23-09-2023 02:40 PM
Thanks @PeterFdH
The fact you're able to get mobile data suggests the SIM is definitely set up for international roaming. Have you tried manually connecting to a different available network?
Chris
23-09-2023 02:46 PM
Yes. Tried both switching phone off and on and also tried put into airplane mode before reconnecting. Still unable to make calls.
The wifi works as I tried this on a non-EE phone and it's fine.
23-09-2023 04:09 PM
OK, thanks @PeterFdH
I think the best thing for you to do is speak to our Mobile Care team, they'll be able to check your account from our side.
Chris
23-09-2023 06:56 PM
25-09-2023 09:35 PM
26-09-2023 07:39 AM
Thanks for keeping us updated @PeterFdH
James