Sim saying not registered on network

[PeterFdH]

I'm getting the same here and my mother's phone, which is linked to the same EE account, is having the same issue. I cannot get incoming or do outgoing calls but I can get internet. Currently abroad in the USA. I have plenty data remaining.

[Christopher_G]

Hi @PeterFdH 

Welcome to the community.

Are you on a contract SIM or pay as you go? Do your plans cover roaming in the USA? 

Roaming Costs | Help | EE

Chris

[PeterFdH]

Thanks Chris. I'm on a sim contract and I've got a roaming contract for the USA.

[Christopher_G]

Thanks @PeterFdH 

The fact you're able to get mobile data suggests the SIM is definitely set up for international roaming. Have you tried manually connecting to a different available network?

Chris

[PeterFdH]

Yes. Tried both switching phone off and on and also tried put into airplane mode before reconnecting. Still unable to make calls.

The wifi works as I tried this on a non-EE phone and it's fine.

[Christopher_G]

OK, thanks @PeterFdH

I think the best thing for you to do is speak to our Mobile Care team, they'll be able to check your account from our side. 

Contact EE

Chris

[PeterFdH]

Called them and they aren't sure what it is either but are going to try
some things and call me back.

--
Cheers

Peter

[PeterFdH]

Hi, just to say that I called EE. I had to wait a while - around 45 mins.
My account was checked out and passed to tech who thought they might have a
fix. They told me to hang up and would call back.

I did not get a response but my calls did start working again later that
day so whatever they did seems to have fixed the issue.

However, two days later and I have the same issue again. I can get data but
no calls.

As I'm due to fly back to the UK tomorrow I'm just going to leave it. While
a little frustrating, I doubt it'll matter so long as I can again make
calls in the UK.

--
Cheers

Peter

[James_B]

Thanks for keeping us updated @PeterFdH 

James

[PeterFdH]

Back in the USA again. Same problem as last time. Different phone, same network. I can't event call 150... Any ideas?