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Community Activity
Breach of contract terms ? No TV for four weeks
I wonder if anyone can offer any advice. My elderly parents who are customers/victims of BT/ee have had no television for nearly four weeks. We have spent many hours on the phone to EE, performed countless checks again and again. They have had one vi...
Device plan Bills/Payments
Where can I view my 'Device' plan/bills on the app or online? When I go to the Manage Bills & Payments section, it only lists my 'Plan' bills/payments. I need to change the direct debit for my device. As it keeps coming out before pay day. I'd alread...
Change address for delivery
Hello all, I’d like to place an order but have it delivered to my work address rather than home. How can I do this? I only see options to change my home and billing address, not delivery. Thank you!
Resolved! BT/EE TV - Manage Device problem
I have a 'Manage Devices' problem. With EE/BT TV web player, when I try to watch on my desktop, I get a message telling me I have reached my device limit. I go to device management and I can see that my desktop has used up all 4 devices when I've log...
Resolved! How do I receive my game pass?
Hello EE Community!I recently ordered a Nintendo Switch package, which came with 24 months of Nintendo Online, and a £50 EE Game Pass.The vouchers for Nintendo Online came with the console but I don't know how I'll receive the Game Pass. I don't know...
Receiving incoming calls whilst in Greece
Last year I was able for £25 to pay for a roaming package which allowed me to receive incoming and make outgoing calls through my plan without any other additioal charge.This package does not appear to be available any more. Can anyone please advise...
Message us?
Hello all. The 'message us' option has dissapeared for me on the app. I need to see old transcripts as I made a complaint and want to check what they promised as nothing has been done. Has anyone else's message us option dissapeared? Thanks
Waiting delivery
Hi,I ordered my upgrade to be delivered to store and have no updates regarding when it’s being delivered.
Using phone in Portugal
Reading up about using my phone in Portugal it says they send a text when you get there to be able to buy a roaming pass (7 day EU pass, £15)However I don’t want to incur any extra charges so always switch my phones data off when I board the plane in...
Phone calls in Australia
If you are an EE customer and going to Australia BEWARE. Despite signing up to a new pay monthly account, signing up to roaming before I left and paying the extortionate roaming pass fee of £26 for 7 days I now find I cannot make calls in Australia....
