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Community Activity
Games Pass
You cancelled my games pass on 26-03-25, as we are no longer with you (New EE), but you have not cancelled it as it is still live, and when speaking to Xbox, it was cancelled on 04-09-25. I have tried to speak to 150 10 times but because my account i...
WIFI Signal Booster
Good afternoon, i have just switched to EE broadband but my signal upstairs isn't the best. Could someone recommend where i can get an EE signal booster. many thanks in advance.
Extender connected as Networking
I have 2 smart wifi pro extenders connected. Both paired via the app. When i look at devices connected to the Smart Hub, I have an Extender connected under the Networking tag.Should I have 2 showing? And if so what should I do?Thanks
Resolved! Poor Ethernet Performance
I've just started using the new EE Smart Pro Hub and Wi-Fi 7 service. Wi-Fi is working fine in most of the house but I have an office on the other side of the property that has always been a blackspot. Previously I've used an ethernet cable around th...
App Login Fail
When I attempt to login I get a message:We can't sign you inYour browser is currently set to block cookies. You need to allow cookies to use this service.Cookies are small text files stored on your computer that tell us when you're signed in. To lear...
Wi-FI 7 Backhaul
Hi. I have just upgraded to a new EE broadband package (existing customer with 500Mb/s FTTP) which will come with the Smart Hub Pro and an extender. Its likely that I will need a 2nd extender as I need Wi-Fi coverage at the bottom of the garden for a...
EE Roaming - Help when abroad with your EE phone or device
If you’re having problems while roaming with your EE phone or device, see the tips below for help. I have not activated roaming before leaving the UK. What do I do? If you have a pay monthly account with a Roaming Pass or Inclusive Extra set up, you ...
Pack Purchase Error
I purchased a mobile WiFi unit to power my elderly grandmother's security cameras, but now it's time to top up and I've not been able to for over 2 weeks now. The WiFi unit is in a different town to me, so simply going over to move the sim into a pho...
EE Smart Hub Plus - Ethernet randomly dropping?
Hi,I've noticed that my PC is struggling to maintain a good connection connect through Ethernet (not powerline, hardwired) and I'm struggling to work out what is actually causing this - whether it's the EE Router, the cable or the PC's networking car...
