The EE Community

EE TV app has stopped linking to my BT box

Since the latest EE TV app update, the app will not connect to my BT recordable TV box. I do not subscribe to any BT tv , but I was always able to select  freeview programs from the app and send the record request to the box remotely. Advice required...

It's impossible to add a US credit card - WHY?

The web page that allows me to enter a credit card will not permit me to enter card details for a US credit card. Please fix this.

Playstation 5 £70 EE Giftcard

Hello,I recently received my PS5 from EE, which comes with a 24 month PlayStation Plus subscription and a £70 EE gaming giftcard, however the gift card wasn't included in with the console, or the PlayStation Plus vouchers. Is there somewhere else I'm...

No tracking

I don’t have confirmation with a tracking number

No order update

Hi everyoneHas anyone recently ordered or done an early upgrade for the iPhone 17 Pro Max 256GB (any colour) at the beginning of this month? I keep seeing mixed information and delays, so I’m trying to understand what the real situation is.If you’ve ...

Asus Chromebook pixel10 pro

Very misleading promotion and disappointed with EE to be running such thing.Got told if we upgraded our 2 phones we could claim 2 free Chromebooks but at no point did we get told there was a limited amount. Waited the 14 days but then wouldn't let me...

Change bank account

Best Customer Service.

To Louie, You helped me with setting up my new broadband & sim packages.  Just wanted to say you deserve a raise for how great you are & I hope you continue to enjoy singing whenever you can.  I will not forget this quickly since you were a HUGE help...