The EE Community

Broadband upgrade

I am a current broadband customer with 12 months remaining on my contract, I have been looking at upgrading from 500mbs to 900mbs.This would mean signing up to another 24 month contract.My question is, would receive a new wifi 7 router or am I expect...

Phone not showing incoming call

I have an account with NSI which requires two tier sign in , first on the website , then they ring and I put in the 6 digit number from my website page . But my phone doesn’t ring it just goes straight to voicemail it use to work until the last apple...

Onetime switch

In May I did a onetime switch from Sky to EE following a cold call at the door, as part of the switch I was advised that both the broadband and TV packages would auto switch regrettably only the broadband switched and I've been paying both Sky and EE...

1.6Gbit connection new smart hub (white, small box) sporadic issues? DNS MITM?

Hello all,So I recently changed my service from 900mbit to 1.6Gbit and that involved a change of router and obviously the OR ONT on the wall.Ever since having it installed there seems to be an issue with (most likely DNS issues). Whatever is loaded/p...

Live chat

Hello, I am trying to access the ee live chat/message but can I heck get access to it. Am trying via the ee app, have tried via messenger and it says to download the ee app! Erm already have. This service from ee is very hit and miss, it needs to be ...

I hate everything about EE so far

I am sat in store wondering why I ever joined EE.Been waiting an hour so far, but they made a lady with a new born wait just as long.I came here because, I was given a minimal data contract despite asking for unlimited, why would I want a pixel watch...

Lost SIM card while abroad

Hello,I lost my SIM card and I currently out of the UK. I ordered a new one and had a family member try to active it but the replacement doesn't seem the be picking up signal.I trying to re-order a new one (ideally an e-sim this time) but I'm not abl...

About my bill