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Community Activity
Resolved! Upgrade - Flexpay?
Hi,I’m with EE for almost 9 years and my contracts finish in April. I was just checking out the deals they have and can see they introduced Flexpay which involves a credit check. My credit score isn’t the best since taking out my contract in these 9 ...
Not letting me sign in
I have had Apple Music for a while now. But it's has now signed me out saying I need to sign up again? When I do it says I cannot use my phone number? I have Apple Music as free add on. I've contacted Apple but they are saying i would need to sign in...
Paying for broadband but no installation and contact on agreed date
Few weeks ago we decided to move from virgin media to EE. We purchased the EE One package which consisted of 2 x iPhone 16 handsets and contracts, Netflix, Now TV and packages such as sports, movies etc. Also part of the package is fibre500 broadba...
iPhone 16 pro
I have only had my iPhone 16 pro a short while. It is disappointing on all levels. Slow, hangs, unable to stop the clicking (no, sound and haptics > keyboard feed back doesn’t work). I hadn’t realised how much better iPhone 14 Pro was. It really incr...
SIM works in one router but not the other
Hi, I have 2 EE broadband SIMs and 2 routers in separate buildings. My main router stopped working, I spent ages resetting and reconnecting, eventually bought a new router and it still didn't work. Eventually I established that one of the SIMs will w...
EE Smart Hub Plus and Sky Q Connection Issues
We recently switched our Broadband from Sky to EE's Full Fiber 500, however, we remain with Sky for their TV services and have a Sky Q box (not sure if it makes a difference but the box is for 4K TV with 1TB SSD).Since switching we updated the settin...
Resolved! when i try and check the status of my upgrade order, t say "oops timed out"
Upgraded yesterday - had email confirmation but not received any more updates - when i put the order number into the tracked on "my orders" it just says "oops your tracking has timed out"was expecting it to be despatched today and delivered tomorrow
Unable to make calls in Australia
Having the same problem in Karather western Australia, no voice calls, Date and text yes
Order
I placed a new order this morning for my daughters birthday and was wondering does anyone know the estimated delivery time?
I was speaking to an advisor yesterday and was put on hold for just over 1 hour
Can someone ring me please as I need to make a complaint
