Few weeks ago we decided to move from virgin media to EE. We purchased the EE One package which consisted of 2 x iPhone 16 handsets and contracts, Netflix, Now TV and packages such as sports, movies etc. Also part of the package is fibre500 broadband. As you can imagine costing a fair £££ per month.
An installation date of 1st April was booked for an engineer to come out and install the internet wires outside the house. This is where the problems started.
The engineer was asked to run the wires in the same route the virgin media installer took along the bottom of the wall ( when requested Virgin media engineer was more than happy to do it). However the EE engineer was insisting on an “easier” install and run wires above my front window and door and was basically looking at taking shortcuts from the get go. He was very dismissive and irate from the moment he turned up. When requested if he can run the wires the same route the virgin engineer took, his behaviour and tone of voice was comparable to l someone in the pub who had just had their pint spilt by someone. Hearing the aggression/argumentative nature in his tone of voice he was kindly asked to leave. leaving us with no installation.
There has been NO contact from EE in regards to my internet. I rang EE helpline where I was told someone will ring me back tomorrow between 9am and 11am to rearrange someone else to come out. 1.45pm now next day and still no calls from EE.
Currently I am paying for 2 internet services now. Paying for Virgin media which I’m using to work from home. Paying a lot more for EE broadband and have no internet from them.
What do I do?
It’s been a very disappointing start to being a EE customer and I would not suggest EE to anyone as customer service already has been extremely poor by false promises of call backs.
Can someone please assist. EE is charging me for a service which they have not yet provided.
