I recently signed up for up after giving Virgin Media their marching orders.
Please tell me my past weeks experience is not typical? In the past week I have encountered , lazy engineers, non engineer attendance, incorrect engineer visit , being lied to , loss of 2 days holiday and a merry go round of numerous customer service calls promising immediate escalation. I thought Virgin Media were bad EE are not any better. I still wait my installation visit. I need someone within EE to take control and manage the installation to completion am I asking too much? I have a chance to cancel my EE contract and remain with Virgin Media, should I expect better? The EE shop team are great but are being seriously let down by the organisation that sits behind them. Any advice would be welcome.
