The EE Community

website is working very badly

Your website is working very badly. I already called EE in 2024 and was told that something will be done about this, but nothing has changed. What is going on?

Is It Possible to Switch to PAY MONTHLY before 3 years of UK residency

I am on Pay As You Go atm, and I have been residing in the UK for about 2.5 years. I want to switch to the Pay Monthly subscription, but I don't want to start an un unnecessary credit check if they just reject anyone below 3 years residency.In Pay Mo...

Has EE been deserted?

To set up a broadband but I can’t plug into master socket

I get a EE hub sent to my place now, and I found there is a master socket in my place. But I can't plug broadband into the master socket at home because the connector type doesn't match. What should I do?

EE/BT Blocking access to mail.micloud19.com

Hi,  I have called in a few times to try and get this resolved, to no avail.I can not access my work emails (outlook) on my home computer with EE as a provider.  It gets immediately blocked and says to check the proxy and firewall settings.   The onl...

Replacing to E-Sim - Only "Order Physical Sim" Button Shows Up

I was using my physical Sim on my IPhone 14 device.I decided to get an E-Sim, but the replacement page only shows up Order Physical Sim option.

EE wifi Hotspot

I have recently subscribed to EE broadband and have noticed that my router is broadcasting " EE wifi" . I would like to remove this facility but there doesn't appear to be any way ....can someone help? Thanks

Cancellation

Hi, does anyone know if I can cancel my plan but then carry on just paying for my device?  So I can move elsewhere. 

Why are the offices closed? I need to pay before midnight tonight

All 150 options just say this office is now closed. I'm on a special plan where I need to pay before midnight on the 15th.  Why advertise everywhere I can call til 9pm? I've tried via the app and via 150.Just posting for evidence tomorrow and hopeful...