Devices

Phone Order

I placed an order on 05/06/2026, iPhone 17 Pro Max 256GB, I payed the upfront amount and got the confirmation number (XKO). But till this date I haven't got anything else, no phone, no SMS, unable to track it, the store where it supposed to be delive...

Unable to press upgrade button

Hi, whenever I try to press the upgrade option on the website and app it does not take me anywhere and I’m left on the same screen. Can anyone help?

Resolved! Phone keeps turning off and on

My iPhone 15 keeps turning its self on and off after 2 minute. Doesnt leave enough time for it to do an update. Tried doing an update in recovery mode but it stops and says the update has been corrupted. When on it works perfect but restarts after 2 ...

Review

Hi there - I am not sure how to leave a formal review so please pass this onto the relevant people. I have recently had the WORST customer service experience of my life with EE (one of your team dropped my phone and cracked it & I was then told I had...

Will EE support RCS E2EE (End 2 End Encryption) on IPhone RCS messages...

Are there plans to support the recently released 26.5 update feature of E2EE for IPhone RCS? If so any ideas of a timeline?

Resolved! Upgrade

Hi when are my due for an upgrade?

Replacement phone

Hello all,I've just got my son a replacement phone as he broke his old one It doesnt have any network currently. How do I get his digital sim working again?Many thanks

Resolved! Claim smart watch after upgrade

Hi. I just upgraded to the Samsung galaxy s26. It says I can claim a smart watch with upgrade if purchased between 30th June- 17th July. When I go to claim the watch, the dates shown are from the month before so I cannot make claim. It says purchases...

Resolved! Update bug

Since my phone updated last week, it has remained dead. It states it’s charging but won’t turn on! I’ve managed to turn it on once and it stated the battery was 100% when doing a battery check however the battery claims to have 50% and this does not...