Devices

Formal Complaint : Mis-sold Data SIM and Tablet Contract – Account Number

Has anyone else fallen for the EE free tablet but not actually a free tablet as they charge you for an unwanted data SIM for it. Mis-selling tatic ? It's very dubious saying the tablet is free when it is actually not. I feel so stupid for falling for...

Resolved! Beware of Tablet Deception

I went to the EE store near Oxford Circle to upgrade my phone - I was given a 'free' tablet - to all customers please beware of this deception - the salesperson most likely will not tell you the SIM will be charged to you each month and you will be l...

Stolen phone in France

My IPhone got stolen in Paris and I am currently stuck as everything was linked to that number and I can’t access my accounts - how can I fix this issue? Is the quickest way to go to an EE store when I arrive in London or to order a new SIM to my add...

VPN location

Hello, is it possible to change my location using the VPN that comes with this subscription? Thanks

Complaint.

EE has been a great network especially with a good staff called ‘Safa’ at Feltham store.unfortunately, I was disappointed with the services I got regarding my direct debit. EE added to my direct debit charge without my notice. This is heartbreaking a...

Resolved! Missed call alerts

Hi, Having an issue with not recieving missed call alerts when my phone has no service. While in a shop with no service today I missed multiple calls from family and still hours later don’t have any notification anyone called me. I only know because ...

Resolved! Using an Orange locked phone

I have an old Siemens S55 phone locked to Orange (last used around 2005)I tried the EE unlock service but they said its too old & they don't have the codes.1) Since Orange (& T-mob) is EE, can I just use an EE sim in it?If so, does it have to be a si...

Resolved! Cannot connect to VPN via wi-fi hotspot

I regularly connect to a remote server via a VPN.I used to be able to connect to it via my Android 14 phone and its wi-fi hotspot but not any more. No messages, the VPN client (FortiClient) just fails to connect.This is a seasonal thing, I use it whe...

Pixel 7a battery swollen

HiMy Google pixel 7a battery has swollen and the phone keeps turning off when it gets hot. I've been advised to not use it as it could catch fire. I went to my nearest ee shop and they refused to repair it as they couldn't override the repair charge ...

EE Phone & Connection to my EE router Help Please....

After some valued help please, the automated EE help in app wouldn't allow me to explain fully and every time I phone 150 it hangs up on me.....anyways, hope i'm in the right spot....Have fibre EE router and EE phone ( newish to me ) had few months t...