11-06-2019 03:05 PM
Not sure if the right forum but a general question.
Have been a Broadband user for sometime
I do not use EE for mobile
I just took possession of a TV EE Box
EE sent me 2 SMS messages (survey) from # 249 "Hello from EE. We'd love to get your feedbac.........." but if I try and reply to #249 I just get an error.
Not a major problem but can't figure out why EE makes a request for a reply to what appears to be a NON valid #
11-06-2019 05:09 PM
Good Evening @peterhw.
Thanks so much for reporting this 🙂
Was this a survey after speaking to one of our team?
12-06-2019 09:08 AM
I did speaak to someone I believe because of the very mixed messages I was getting about my revised service and delivery of the EE TV Box. The box turned up sooner than originally stated. I installed the box and was 'up & running' very quickly.
Then I got the SMS messages - 2 and both from #249.
The point was not so much the content or the originator but rather sending a request to participate.
Hello from EE. We'd love to get your feedback on your recent delivery experience. We're sending you a short survey, all texts are FREE! To opt-out, please reply with STOP.
Overall, how satisfied were you with the delivery of your equipment? Please score between 0 (very dissatisfied) and 10 (extremely satisfied).
Both timed @ 17:25 - 7th June and both from 249
I tried to reply as requested (and as stated previously) and got an error message. Just tried again and failed.
As previously stated why send a message requesting a response to a number that fails to respond? If there is an obvious solution / answer then be pleased to know. Can't believe I am the only person having encountered such an apparently pointless sms message
12-06-2019 09:17 AM
Thanks for confirming this.
I do apologies that your response has failed.
I can't provide you an answer as to why this has failed as of yet, but I will absolutely feed this back to the relevant team.