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Re: No signal on E.E mobile

Sean_OBrien
Investigator
Investigator

‎08-05-2024 10:05 AM

I have no service on either of my EE sim devices in my flat in BS8 right now. Very problematic for working from home!

0 Helpful
4 REPLIES 4
Sean_OBrien
Investigator
Investigator

‎08-05-2024 10:08 AM

I also cannot use WiFi or WiFi calling as I have a sim based WiFi router with EE which is also not getting any signal. 

0 Helpful
bristolian
EE Community Star
EE Community Star

‎08-05-2024 10:17 AM

Your only solution here will be to use an alternative broadband connection.

0 Helpful
Northerner
EE Community Star
EE Community Star

‎08-05-2024 11:56 AM - edited ‎08-05-2024 11:57 AM

Hi @Sean_OBrien 

Have you tried restarting your device. 

Also check your local network here:

https://ee.co.uk/help/service-status

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Sean_OBrien
Investigator
Investigator
In response to Northerner

‎08-05-2024 11:59 AM

I have restarted both of my devices several times, but no luck. The service status for my area shows network problems in my area. Judging from this thread, the issue has been ongoing for the past several days, but it's never happened to me before. 

0 Helpful