11-06-2019 03:05 PM
Hi,
Not sure if the right forum but a general question.
Have been a Broadband user for sometime
I do not use EE for mobile
I just took possession of a TV EE Box
EE sent me 2 SMS messages (survey) from # 249 "Hello from EE. We'd love to get your feedbac.........." but if I try and reply to #249 I just get an error.
Not a major problem but can't figure out why EE makes a request for a reply to what appears to be a NON valid #
11-06-2019 05:09 PM
Good Evening @peterhw.
Thanks so much for reporting this 🙂
Was this a survey after speaking to one of our team?
Speak soon,
Katie
12-06-2019 09:08 AM
Hi,
I did speaak to someone I believe because of the very mixed messages I was getting about my revised service and delivery of the EE TV Box. The box turned up sooner than originally stated. I installed the box and was 'up & running' very quickly.
Then I got the SMS messages - 2 and both from #249.
The point was not so much the content or the originator but rather sending a request to participate.
Message 1
Hello from EE. We'd love to get your feedback on your recent delivery experience. We're sending you a short survey, all texts are FREE! To opt-out, please reply with STOP.
Message 2
Overall, how satisfied were you with the delivery of your equipment? Please score between 0 (very dissatisfied) and 10 (extremely satisfied).
Both timed @ 17:25 - 7th June and both from 249
I tried to reply as requested (and as stated previously) and got an error message. Just tried again and failed.
As previously stated why send a message requesting a response to a number that fails to respond? If there is an obvious solution / answer then be pleased to know. Can't believe I am the only person having encountered such an apparently pointless sms message
12-06-2019 09:17 AM
Hi @peterhw.
Thanks for confirming this.
I do apologies that your response has failed.
I can't provide you an answer as to why this has failed as of yet, but I will absolutely feed this back to the relevant team.
Katie 🙂
09-05-2020 04:33 PM
Hello,
I get the same trying to reply to a request for feedback on broadband setup. Standard text messaging app on a modern Android phone.
On pressing send, it says: "Message not sent. Phone number formatted incorrectly".
Cheers.
04-12-2020 07:58 PM
Me too. I've just had EE broadband and a message asking to rate from 0 to 10 but when I try and reply I get error.....very odd. I've checked my phone settings and all OK...
05-12-2020 09:20 AM
Hi @Fransam11.
Thanks for coming to the community and reporting this.
Are you connected to WiFi when sending this message?
Since your post last night has the message sent successfully?
Katie 🙂
26-03-2021 12:59 PM
I have just received the same 2 texts from 249. I have not been in touch with EE since December of last year and so i rung customer services and he thought it VERY odd as they do not use that number for feedback. I was told to BLOCK 249 and delete the messages.
26-03-2021 01:17 PM
Can you post the exact text message that you received from 249? Please obscure any identifiable details but include any links.
Messages from 249 are usually genuine from EE.
19-01-2022 02:25 PM
I got this but I never press links from numbers I don't know
Thank you for using your phone on the EE network recently. We'll text you shortly for some feedback about your recent network experience. All texts are FREE. To opt-out, please reply with STOP.
How likely are you to recommend EE based on the quality of your experience when using the network in the last month? From 0 (unlikely) to 10 (highly likely).
Thanks Dan