Update: 10 January 2025
Over the past few months, for the first location, our engineers have started legal steps to legally acquire the land from the site provider. Pending a positive outcome from the legal negotiations, we can start building the equipment needed for the permanent mast and confirm an approximate on-air date.
For the second location (which we have located as a back-up, in case of any unforeseen problems with the first location), our engineers are completing surveys and designs to make sure the area will be suitable for the equipment Pending a positive outcome from the surveys, we can start legal proceedings to acquire the land from the landowner and start building the equipment needed for the new mast.
We will keep you updated on this post.
Update: 22 August 2024
Over the past few months, our engineers have been looking at alternative options to improve coverage as quickly as possible.
Over the past week. we have installed a temporary mast in the area to ease congestion and improve service in Newhaven, whilst we progress the two other locations for a permanent mast.
We will keep you updated on this post.
Update: 24 May 2024
For the first location, our engineers have started legal negotiations with the site provider to legally acquire the land and start building the equipment needed for the new mast. Pending a positive outcome from the legal steps, we can start building the equipment needed and confirm an approximate on-air date for the new mast.
For the second location (as a back-up in case of any unforeseen problems with the first area), our engineers are conducting surveys and designs at the area to make sure the area will be suitable for the equipment. Pending a positive outcome from the surveys, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.
We will keep you updated on this post.
We are aware of a signal issue that is affecting some of our customers in the Newhaven area. Our mast had to be removed in April 2024, as this was requested by the landowner.
Our engineers began looking for a new location as soon as we were made aware our equipment had to be removed. We have located two potential areas for a new mast and are currently conducting surveys to make sure the locations will be suitable for the equipment.
Pending a positive outcome from the surveys, we can start legal steps to legally acquire the land from the site provider and start building the equipment needed for the new mast.
We will keep you updated on this post.
We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.
For information on who can use WiFi Calling and how to set up this service, please see our Using WiFi Calling Help page.
