09-11-2019 01:06 AM
Is anybody else having issues receiving Facebook 2 factor authentication SMS codes? As of the end of last month I do not receive any Facebook SMS so am locked out of my account. Using an iPhone 11.
Solved! See the answer below or view the solution in context.
09-11-2019 06:11 PM
This issue has now been resolved. It may be purely coincidental but I turned WiFi calling enabled off and tried again and I received my code. Thanks for the help 🙂
09-11-2019 01:08 AM
Have you recently ported into EE, particularly from O2?
09-11-2019 01:09 AM
No, have been with EE for a number of years. Worked fine up until recently.
09-11-2019 09:50 AM
Good Morning @Eeuser123456.
Thanks for coming to the community.
Are you able to check the number in which these texts are being sent to?
Have you changed your number since creating your Facebook account?
Katie 🙂
09-11-2019 10:11 AM
Hi Katie, yes they being sent to the same number, and no I have not changed my number. 2 weeks ago I was receiving them fine
09-11-2019 10:33 AM
Thanks for confirming this @Eeuser123456.
I would recommend speaking with Facebook regarding this.
You can also look to join the Facebook community, this may allow you question to be answered in depth and provide you with a solution.
Katie 🙂
09-11-2019 10:57 AM
Hi Katie, thanks. I am trying but their customer support is non existent 😖 I submitted a help request 4 days ago... and have not had any reply.
I was just checking to see if other EE customers were experiencing the same issue to determine if it is a network issue or if it is a Facebook issue.
Are EE able to forward the issue on to Facebook? I imagine you as a company get better support than what individuals get.
09-11-2019 11:06 AM
Hi @Eeuser123456.
Unfortunately, the user needs to contact the 3rd party direct.
Have you tried googling your problem to see if anyone else has posted anywhere?
Katie 🙂
09-11-2019 11:13 AM
@Eeuser123456 wrote:
I was just checking to see if other EE customers were experiencing the same issue to determine if it is a network issue or if it is a Facebook issue.
Yes, there are regular reports of this with banks' verification code texts but it is mainly when porting to EE, particularly from O2 - see e.g. not receiving barclays verification code . Hence my original Q. As far as I can tell it is nowt to do with the banks, who can however sometimes sidestep this issue by giving you the verification code verbally.
I hear it is generally sorted out within 2 weeks & the missing SMS come flooding thro'.
09-11-2019 12:24 PM
Hi Katie, I’ve tried Googling and searching for similar problems and have not found anything that doesn’t resolve to contacting Facebook for support. Unfortunately I think their systems are all automated so getting any useful help is impossible. It’s incredibly frustrating.
I’m assuming from your responses that this is not a common issue with any other EE customers?