29-06-2023 01:27 PM
I found the 2FA messages were going to the "native" phone no for the SIM despite using PAC code to retain my old number from a different network. Had to add native no to Google Authenticator and change SMS no in website concerned. Now working fine. But is this the way it ought to work???
29-06-2023 02:51 PM
Hi @DAMCL1,
Welcome to the EE Community. 🙂
2FA SMS would usually be sent to the phone number you provided when registering for the service in question.
Did you set something up when you were using the temporary number and allow the app/website to autofill your phone number?
Have you contacted the app/website to update the phone number they have on file for you?
James
29-06-2023 03:52 PM
29-06-2023 04:00 PM
Hi @DAMCL1,
I'm unsure how MailChimp have recorded your temporary number. I'd recommend contacting them directly to update it.
James
29-06-2023 04:08 PM
30-06-2023 10:24 AM
I now conclude that the porting process is incomplete. Everything working fine on EE EXCEPT for SMS. If I send SMS it quotes the SIM phone number. If someone sends me SMS I don't receive it. And from my changing 2FA phone number in MailChimp - to SIM phone no - and then receiving 2FA SMS from MC, it seems obvious that PAC process incomplete. (My wife's changes all went through smoothly 24 hrs after mine!)
EE automated porting support (from which messages DO get through) now advises the porting will be complete by 3rd July. Not exactly impressive! I will attempt to be patient until then ...