O2 to EE ISSUES

[LdH99]

I moved from o2 to ee. Old phone stopped on Tuesday. New phone still not working 3 days later. Visited shop not a lot of help. 2 hrs online to tech no help. Now cannot get to online tech and no phone calls can be made so I can’t phone EE. 

[Katie_B · Accepted solution]

Hello @LdH99. 

Welcome to the community. 

Do you have another phone you could call our technical care team on?

It may be you need an account refresh following your number port. 

Katie

[LdH99]

Thanks for your comment, I have got it sorted now after being on the online chat for over 2 hours and being transferred 3 times. Not a great first impression of EE ☹

Lynn

Lynn



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[James_B]

Hi @LdH99,

I'm sorry to hear this took so long to get sorted but I'm glad the issue has now been resolved.

James