trying to pair EE Pro box with iphone SE. Phone finds box. but wont pair

[Rogieboy]

Box responds to pairing request but fails to respond to "OK" button.

[Michael_D]

Hi @Rogieboy 

Thanks for coming to the community.

Are you trying to pair the EE Pro Box to your phone to be able to use the EE TV app?

Can you try to restart the TV box by switching it off at the mains, and also delete the app and restart your phone to see if that lets you connect it?

Michael

[Rogieboy]

I installed the app first. The phone recognises the box via AirPlay. Not tried disconnecting box yet. not currently at home.

[Michael_D · Accepted solution]

No problem @Rogieboy 

Let me know how it goes when you are able to try it.

Michael

[Rogieboy]

Powering down and rebooting the box fixed it,  Thanks.

[Michael_D]

Great news @Rogieboy. Thanks for keeping me updated.

Take care and have a great day 🙂

Michael