orders

[rabgilmore]

Ordered a new tv from ee . told it was despatched but cantt track it , speak to anyone or even message anyone about it . Had the same issues with ordering gaming a few years ago . Big mistake ordering off EE for anything as once you have ordered customer service goes out the window 

[Leanne_T]

Hi @rabgilmore 

Thanks for coming back to us with an update and I hope the TV is with you soon. 

Leanne.

[rabgilmore]

Update … got a community email saying if there was a resolve please message to help others …. No there wasn’t a resolve … in fact I’m left wondering now when the tv will be delivered tomorrow … still without a text message and still wondering what hour slot apparently it will be delivered … please don’t order anything from ee if you want an easy life … I am leaving ee as soon as contracts are up .. well done ee 

[Ali_A · Accepted solution]

Hi @rabgilmore 

The guide you who checked the tracking for you can also give you the tracking number as a text message for your records, which would allow you to track your parcel at Track Your Parcel | Parcelforce Worldwide

Please keep us updated if your TV is delivered today as anticipated. I'm confident it will go as planned so you can finally sit down with your feet up and watch the TV to relax! 

Ali 

[rabgilmore]

Great solution … one phone will be cancelled straight away . Another when the contract is up next month and mine when the tv is paid off … an absolute circus of a business