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Forum Posts

Introducing Watchlists on EE TV – Available Now on Apple TV 4K!

We’re excited to bring you Watchlists, a brand-new feature now live in the My TV section of the EE TV app on Apple TV 4K.  What are Watchlists?  Watchlists offer a simple and smart way to save, organise, and return to your favourite shows and movies ...

James_B by EE Community Manager
  • 1122 Views
  • 10 replies
  • 12 Helpful

Poor picture quality on Channel 4 on demand

Is anyone else having similar problems? The picture quality watching programmes on Channel 4 on demand is terrible. It's nowhere near HD. Live TV on channel 4 and recordings of channel 4 are fine, but on demand is rubbish!

mattybake by Investigator
  • 8464 Views
  • 54 replies
  • 24 Helpful

BT/EE TV App - Device problem

Hi, I had 2 fire tablet devices registered out of the 4 slots available. I was having issues downloading films I purchased, so suspecting the issue was with my tablets, I did a factory reset and have re-downloaded the app.This has now taken me over m...

Recording programmes - finishing too early

I'm still getting used to my EE TV box after moving from Sky last month.  I'm finding when I record programmes, the recording often stops before the end. Is there a settings option anywhere that lets me extend the time or am I just going to lose the ...

EE TV Pro

HiI am looking to replace my old TV top box in favour of the EE TV Pro. I have two mobiles using EE and I have an account.It states I need to have BT broadband to set up the pro box. I am at present using a third party broadband provider and ask can ...

Mike483 by Visitor
  • 1436 Views
  • 4 replies
  • 1 Helpful

Turn off live tv on Hisense smart tv

Hi guys, quick question. Received my new smart tv (Hisense) and can’t seem to figure out how to turn off/disable live tv. We only stream things like Netflix, YouTube, Disney etc. we don’t watch anything live, no live tv, or bbc Iplayer and don’t plan...

Nibz22 by Explorer
  • 1804 Views
  • 3 replies
  • 2 Helpful

Mini box keeps resetting

Hi,I've been with EE since September and the mini box is continually needing to reboot whenever we go to use it.The unit is in the conservatory and is used maybe twice a week. Whenever we use it, it wants to go through a. Complete reboot process, mos...

Dave420g by Investigator
  • 705 Views
  • 2 replies
  • 0 Helpful

False advertising tv offer

So this is how EE treats loyal customers of 6+ years. I have ordered a tv on an offer for 1 quid initial payment and 18 pounds a month after that. Got confirmation email saying its on its way and then got a message to contact the support only to lear...

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EE TV channel 4 series Recordings

It is concerning that Channel 4 EETV EPG data is missing the necessary  data to schedule series recordings for upcoming programmes from I believe this Saturday morning onwards, If not corrected this will mean that customers existing series series rec...

zulu17 by Scholarly Contributor
  • 566 Views
  • 3 replies
  • 0 Helpful

ee remote not working

I received my ee tv box today, but I can’t seem to get it to work, my box is behind my tv ( we have a media wall ) would this affect the use of the box? any help would be greatly appreciated

MAG111 by Visitor
  • 408 Views
  • 2 replies
  • 6 Helpful