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TNT sports recordings/schedule

garybs29
Skilled Contributor
Skilled Contributor

Any known issues with TNT sports channels on the box pro? Had multiple failed recordings since Saturday & when checking live channels the info is often showing the previous program still being on instead of whats actually on meaning recordings are not starting

1 SOLUTION

Accepted Solutions
DarrenDev
EE Product Expert

Sorry, I should have chipped in earlier, but it's been a busy day.

This is a known issue that is already being investigated. It's not an issue with the TV Box - the issue is with the data feeding the TV Guide (though we're not yet sure if the issue is at source, or with the handling of the data in between).

Sorry for the inconvenience.

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9 REPLIES 9
Chris_S
EE Community Support Team

Hi @garybs29 

I'm sorry to hear about your experience when recording programs.

Do you have the same issue when you try to record other stations?

Does it show the previous programme on any other stations too, or is it just TNT Sports channels?

Chris S

bristolian
EE Community Star
EE Community Star

Does the recording match the timeslot that the programme was scheduled for, when it was broadcast/recording was set?

Eurosport used to be absolute nuisances for changing their schedule on-the-fly and thus any recordings of planned programmes would often be useless. Although they're nowhere near as bad, TNT certainly aren't immune from doing the exact same.

Seems to be a bit of an unofficial policy at WBD (parent company of TNT & Eurosport), especially prevalent when the "premium" sports that TNT tended to hold, are quiet - and the Eurosport end of the market is dominating the schedules.

DarrenDev
EE Product Expert

Sorry, I should have chipped in earlier, but it's been a busy day.

This is a known issue that is already being investigated. It's not an issue with the TV Box - the issue is with the data feeding the TV Guide (though we're not yet sure if the issue is at source, or with the handling of the data in between).

Sorry for the inconvenience.

Delboy09
Investigator
Investigator

The same thing happened to me twice the last week trying to record the Tour De France highlight programme at 8PM on TNT Sports.

The  programme is being shown on a different channel each night, which also is not helping as I have to set each day to record separately as the series link didn't work.

garybs29
Skilled Contributor
Skilled Contributor

@DarrenDev thanks for the confirmation. As an aside a recording that worked actually went on for 2 hours longer than scheduled too

Symptom of the same issue - the present/following data (which tells the box when each programme starts/ends) wasn't correct.

Delboy09
Investigator
Investigator

Same thing happened again today,  Tour De France highlight programme on TNT Sport 3 HD @ 8pm failed to record. It still shows set to record in the epg schedule

What is going on ?

zulu17
Scholarly Contributor
Scholarly Contributor

@Delboy09  Only observations  but last night at least two of the TNT Sports channels  had problems with some of their broadcast programmes (apparently  not telling the box EPG they were broadcasting) so your recording didn't  start. Currently  this morning  the TNt sports channels broadcasting seem to be consistent with the EPG view of what is playing, Hopefully  that will continue  to be the case.

Couple of further observations , having not recorded your cycling did it attempt  to schedule to record a subsequent  later broadcast of the same highlights programme  as I believe TNT broadcast  it several times and if a programme  is deemed to have failed I believe Youview does look to find and schedule the  programme  again. Also you should be able to watch the programme on demand in discovery +. There is i believe a direct play link in the EPG (stage 16 22nd July 8pm TNT sports 3) to probably  an advert free version of those highlights. 

Delboy09
Investigator
Investigator

@zulu17  Thanks for the reply, I did manage to see the repeat showing later last night. This missed recording was picked up by Youview and did record @ 3am this morning on TNT Sports 1sd.