Please scroll to the section relevant to your subscription type and read all the information before asking questions:1. EE Mobile2. EE TV (BT or EE Broadband)3. Sport on BT BroadbandThis post will be updated as more questions/issues arise.If your spe...
HBO Max launches in the UK on 26th March. As part of this update, some NOW Entertainment experiences are changing. What's changing? If you're an existing EE TV customer with a NOW Entertainment membership before 26th March 2026, HBO Max Basic with Ad...
Warner Bros. Discovery (WBD) have announced changes to how customers access some of their content.What’s changing? HBO Max app launches on 26 March 2026. On 26 March, WBD will launch the HBO Max app On the same date, TNT Sports will move from discov...
From 4th March 2026, the Netflix app will no longer be supported on our TV Recordable Box (G4) and TV Box (Z4). This is happening because Netflix is updating its app to create the best experience, and it will no longer be compatible with these boxes....
Why is it so hard and takes so long to add something to a package or we move? It had nothing but problems since trying to move my TV package to a low one first of all I was given the wrong package so they tried to correct it and said I can only go ba...
I was trying to reset my box as it wasn’t recording right. I started the factory reset, but now it is stuck on “start setup”. I have tried everything, turned everything off, including the router, unplugged the aerial, but it just seems jammed. So now...
We’re excited to bring you Watchlists, a brand-new feature now live in the My TV section of the EE TV app on Apple TV 4K. What are Watchlists? Watchlists offer a simple and smart way to save, organise, and return to your favourite shows and movies ...
I have a pre CEC TV that has its own way of communicating with set top boxes. Before I go ahead and sign up to EE, I want to make sure that the box will be compatible. Does anyone know the make and model of the box?TV is a B&O Avant 55. Thank you.
I’m watching ITV player on my tv through the EE mini box. The progress bar won’t go from the screen! It’s driving me mad. If you press back it goes back to ITV main page. No other button will get rid of it. I had to fast forward it and it hasn’t gone...
I have replaced my EE hub with an Opnsense firewall. The internet via EE FTTP works great. I have been unable to get live TV working through Opnsense firewall and I have confirmed it is working with the EE Hub router. I know Opnsense needs to be co...
I have sent back my EE TV box and have proof of postage. I am getting regular reminders about sending the equipment back and threatening to charge me. As the email is no reply, how do I show my proof of postage, is there an email address? It would b...
Trying to get now tv ti watch the British lions and get this message call EE and didnt know what code is . Since BT gone to EE everything is bloody complicated .
Hi all.Fairly new the EE community, used to be over there in the BT forums alot, took the opportunity to migrate to EE last night as the pricing was favourable, did it all online. Also DarrenDev said over on the BT forums that UltraBoost would only b...
Hi,I am trying to get my EE TV box Pro remote to control the volume on my Sky Glass tv. Are there instructions to do this? I have seen the video available on the old EE remote but this does not work on the new remote that comes with TB box Pro. Help ...
