TV - Page 200 - The EE Community

TNT Sports or HBO Max - read this first

Please scroll to the section relevant to your subscription type and read all the information before asking questions:1. EE Mobile2. EE TV (BT or EE Broadband)3. Sport on BT BroadbandThis post will be updated as more questions/issues arise.If your spe...

HBO Max launch and what this means for EE TV customers with NOW Entertainment

HBO Max launches in the UK on 26th March. As part of this update, some NOW Entertainment experiences are changing. What's changing? If you're an existing EE TV customer with a NOW Entertainment membership before 26th March 2026, HBO Max Basic with Ad...

TNT Sports is moving to HBO Max

Warner Bros. Discovery (WBD) have announced changes to how customers access some of their content.What’s changing? HBO Max app launches on 26 March 2026. On 26 March, WBD will launch the HBO Max app On the same date, TNT Sports will move from discov...

Changes to Netflix on our TV Recordable Box and TV Box

From 4th March 2026, the Netflix app will no longer be supported on our TV Recordable Box (G4) and TV Box (Z4). This is happening because Netflix is updating its app to create the best experience, and it will no longer be compatible with these boxes....

EE TV App - Apple TV - Unable to log out

Hi,I accidentally logged in to the EE TB App on my Apple TV with my old BT account and I get an AUI911 error now, but there is no option to log out or try and log in with a different account.I have already tried rebooting the box, uninstalling and re...

EE TV Box Pro possible fault…?

I have an EE TV Box Pro and the energy/standby settings are set to ‘SMART’ and goes into standby after 12 hours.The issue I have (but don’t know if it’s a fault or not) is for example, I leave the box on an IP channel such as Discovery HD and turn my...

Online and App ordering of EE TV

It's been 6 months since EE TV has launched, but I'm still unable to order or view packages via the app or online. All I get is the message "Sorry, Looks like a technical error". When will this be possible please? I am a EE Broadband customer (migr...

Tv

How do I swap my big sports package and change it to the cinema channels and how do I cancel my entertainment tv

Resolved! Recording On EE TV Pro Box in IP Mode

A quick question if anyone is able to help please. I’m aware that when the box is connected to the internet you can record 2 live programmes simultaneously or record one while watching another live programme.Are we able to record 2 live programmes si...

Resolved! Order Status

Is anyone able to help with the status of an order I placed for a TV from the EE shop a couple of days ago. When I place the order it said delivery would be 1-3 days. I can see the order as having been confirmed on the EE app but can find no way of c...

Resolved! EE TV Box - restart programme

With old BT TV box you could "Hold OK to restart programme in iPlayer". Has the new EE TV box got a similar feature? Can't find it.

Speed Test = Factory Reset

Couldn’t decide if this should be in TV or Broadband. Did a speed test on my router from the EE app and it asked to reboot the router. After it came back up none of my TV boxes would connect and have required a factory reset to talk to the internet a...

Resolved! BBC News

I’ve taken free trial of  TV and inside it I saw live > bbc so I clicked and then it asked me to download bbc iPlayer then I’m able to watch bbc news on phone. How can I watch on fireTV, any idea?

EE Tv mini box

Hi,Can anyone please help me.. I have just changed over from Tivo to EE.. I have managed to set up my broadband and main TV easily, but when I went to set up my mini box upstairs in my bedroom, it won't connect.. My TV upstairs does not have an ether...

TV

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