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Great news – Disney+ is now available on your EE TV Box Pro and Edge

Disney+ has arrived on EE TV Box Pro and EE TV Box Edge, bringing even more great entertainment together in one place.You’ll be able to access entertainment from Disney, Pixar, Marvel, Star Wars, National Geographic and Hulu. From much‑loved classic...

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Chrissy_G by EE Knowledge Specialist
  • 1884 Views
  • 4 replies
  • 13 Helpful

TNT Sports or HBO Max - read this first

Please scroll to the section relevant to your subscription type and read all the information before asking questions:1. EE Mobile2. EE TV (BT or EE Broadband)3. Sport on BT BroadbandThis post will be updated as more questions/issues arise.If your spe...

DarrenDev by EE Product Expert
  • 9262 Views
  • 25 replies
  • 8 Helpful

HBO Max launch and what this means for EE TV customers with NOW Entertainment

HBO Max launches in the UK on 26th March. As part of this update, some NOW Entertainment experiences are changing. What's changing? If you're an existing EE TV customer with a NOW Entertainment membership before 26th March 2026, HBO Max Basic with Ad...

JordanTA by EE Knowledge Specialist
  • 10492 Views
  • 22 replies
  • 9 Helpful

TNT Sports is moving to HBO Max

Warner Bros. Discovery (WBD) have announced changes to how customers access some of their content.What’s changing?  HBO Max app launches on 26 March 2026. On 26 March, WBD will launch the HBO Max app On the same date, TNT Sports will move from discov...

JordanTA by EE Knowledge Specialist
  • 27980 Views
  • 83 replies
  • 26 Helpful

Resolved! EE APP fails to connect to tv box (AM001)

Hi,My EE TV App won't connect to my tv box. When I try to connect the tv box says it has been successful but the app says:'Sorry - there's a problem. Please try again. (AM001)'I have signed out of the app and signed back in. Also unplugged the tv box...

AndyDiv by Investigator
  • 1536 Views
  • 5 replies
  • 1 Helpful

HD channels not working

I called the ee line earlier today to add the HD & 4k add on to my package. The agent said it would be working within the hour. It's been several hours and it is still not working. I have reset the router and restarted the box but no luck. Can I get ...

Cmall93 by Investigator
  • 899 Views
  • 1 replies
  • 0 Helpful

Discovery + activation

I have just switched from Sky to EE.  I have managed to activate or log in to almost everything except Discovery+.  My email is the same as used for Sky so when trying to activate it tells me I don’t have the correct subscription.  After doing chat w...

Mol72 by Investigator
  • 6142 Views
  • 10 replies
  • 2 Helpful

Help with tv channels

I have just changed to EE from sky but cannot get YouTube or Talk Radio/TV. Does anyone know how to do this?

magicjope by Investigator
  • 3590 Views
  • 4 replies
  • 3 Helpful

Resolved! Connecting iPhone to Box Pro

I have a BT Pro Box (Remapped to EE TV) and am trying to connect my iPhone so I can do remote recording.  I am currently sitting at home with the Box on / working but when I try to connect my phone I get the error "No TV Box Found". Both my phone and...

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Herbhead by Established Contributor
  • 1403 Views
  • 6 replies
  • 1 Helpful

Resolved! TV Guide

Hi - new to EE TV! On the pro box, if you hit home there is a short cut to the TV Guide and a number of quick links to channels to the right of that. The BBC One shortcut takes you to the SD channel (001) rather than the HD one (101) - is there any w...

RH76 by Investigator
  • 4109 Views
  • 5 replies
  • 3 Helpful

Resolved! HD TV Guide

I have just moved my account from BT over to EE and as part of this I keep my old BT Pro box (that was remapped to EE TV previously), returned my BT Mini and received a replacement EE branded EE Box Mini.The EE Mini has 001 as BBC1 HD as per this cha...

Herbhead by Established Contributor
  • 1391 Views
  • 2 replies
  • 0 Helpful

Using Apple TV+ purchased through EE on an Apple TV box or Mac

Morning.The advice of subscribing to Apple TV+ on the EE app is that you can only use TV+ on Apple devices. Is this just iPhone and IPad with the EE app installed or does it extend to MacBooks or Apple TV boxes? I'd like the option of watching shows ...

Chris0412 by Investigator
  • 1899 Views
  • 3 replies
  • 1 Helpful

NOW TV

We recently signed up to EE broadband with NOW TV package how do I activate it on tv 

Chalke84 by Visitor
  • 525 Views
  • 1 replies
  • 0 Helpful