I was recently migrated over from BT to EE for broadband and TV, and my migrated package included 'Big Sport' (nowTV sports channels + BT/tnt sports) as well as the HD upgrade.
However, my sports HD channels on the provided ee TV box simply do not work. There is a message on the screen which says 'lets get you some more content... ' and an error code: BTP-11195c.
The HD channels worked perfectly when I was on BT...
I’m not sure if they were included in my package or not initially. If that’s the case I’m still unable to add them myself so finding the scenario frustrating. Any help with this would be appreciated.
