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Error code AJ921

TJB_7111
Investigator
Investigator

Hi,

the EE TV app on my iPad is showing this error code meaning I can’t access live TV channels currently. I’ve tried logging out and in and also re-downloading the app but it is still showing. I’ve not experienced this before. What can I do to get rid of this?

10 REPLIES 10
PeteB8
Visitor

Me too

jwedd
Visitor

Me to

Northerner
EE Community Star
EE Community Star

Hi @TJB_7111 @jwedd @PeteB8 

Tried restarting the app.

https://www.bt.com/help/fix-your-bt-error-code-problem

AJ921

If you’re using the app on iOS:

Try fully restarting the app, then trying the action again

If you’re on the web:

Try refreshing the page and trying the action again

If this doesn’t work, try closing your browser down and loading on a new browser session

Thanks

 

 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

I’ve tried this, several times, and error code still there. 

Northerner
EE Community Star
EE Community Star

Hi @TJB_7111 

According to @DarrenDev the TV system is down which might be the same problem. See here:

https://community.ee.co.uk/t5/TV/EE-Web-App-Error-Code/m-p/1470566

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
LG1996
Visitor

Same for me but on iphone… I’ve tried restarting the app, restarting my phone and logging out and back in but nothing worked. 

DarrenDev
EE Product Expert

Sorry for the inconvenience. Service was restored just before 8pm.

Peter_W
EE Community Support Team

Hey there @TJB_7111, thanks for stopping by to highlight this!
Have you had a chance to give this another try today? 
In the thread above that @Northerner shared, it's been updated by @DarrenDev to confirm some serviced were restored around 8pm.

Peter

Yes, now working fine. Thanks for your help.