Error code AJ921
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06-11-2024 06:53 PM
Hi,
the EE TV app on my iPad is showing this error code meaning I can’t access live TV channels currently. I’ve tried logging out and in and also re-downloading the app but it is still showing. I’ve not experienced this before. What can I do to get rid of this?
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06-11-2024 07:16 PM
Me too
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06-11-2024 07:32 PM
Me to
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06-11-2024 07:44 PM
Tried restarting the app.
https://www.bt.com/help/fix-your-bt-error-code-problem
AJ921
If you’re using the app on iOS:
Try fully restarting the app, then trying the action again
If you’re on the web:
Try refreshing the page and trying the action again
If this doesn’t work, try closing your browser down and loading on a new browser session
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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06-11-2024 07:49 PM
I’ve tried this, several times, and error code still there.
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06-11-2024 07:53 PM
Hi @TJB_7111
According to @DarrenDev the TV system is down which might be the same problem. See here:
https://community.ee.co.uk/t5/TV/EE-Web-App-Error-Code/m-p/1470566
Thanks
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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06-11-2024 07:53 PM
Same for me but on iphone… I’ve tried restarting the app, restarting my phone and logging out and back in but nothing worked.
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07-11-2024 03:42 AM
Sorry for the inconvenience. Service was restored just before 8pm.
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07-11-2024 09:33 AM
Hey there @TJB_7111, thanks for stopping by to highlight this!
Have you had a chance to give this another try today?
In the thread above that @Northerner shared, it's been updated by @DarrenDev to confirm some serviced were restored around 8pm.
Peter
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07-11-2024 07:36 PM
Yes, now working fine. Thanks for your help.
