Error code AJ921

[TJB_7111]

Hi,

the EE TV app on my iPad is showing this error code meaning I can’t access live TV channels currently. I’ve tried logging out and in and also re-downloading the app but it is still showing. I’ve not experienced this before. What can I do to get rid of this?

[PeteB8]

Me too

[jwedd]

Me to

[Northerner]

Hi @TJB_7111 @jwedd @PeteB8 

Tried restarting the app.

https://www.bt.com/help/fix-your-bt-error-code-problem

AJ921

If you’re using the app on iOS:

Try fully restarting the app, then trying the action again

If you’re on the web:

Try refreshing the page and trying the action again

If this doesn’t work, try closing your browser down and loading on a new browser session

Thanks

[TJB_7111]

I’ve tried this, several times, and error code still there. 

[Northerner]

Hi @TJB_7111 

According to @DarrenDev the TV system is down which might be the same problem. See here:

https://community.ee.co.uk/t5/TV/EE-Web-App-Error-Code/m-p/1470566

Thanks 

[LG1996]

Same for me but on iphone… I’ve tried restarting the app, restarting my phone and logging out and back in but nothing worked. 

[DarrenDev]

Sorry for the inconvenience. Service was restored just before 8pm.

[Peter_W]

Hey there @TJB_7111, thanks for stopping by to highlight this!
Have you had a chance to give this another try today? 
In the thread above that @Northerner shared, it's been updated by @DarrenDev to confirm some serviced were restored around 8pm.

Peter

[TJB_7111]

Yes, now working fine. Thanks for your help.