Re re tv box pro

[Tonylynne2526]

My previews are unavailable 

[Midnight_Voice]

@Tonylynne2526 

Previews of what?

What exactly are you doing, what do you expect to happen, and what does happen?

[Tonylynne2526]

The words come up but there is no picture profile showing in  the little picture squares. It says there is an error code 102

[Tonylynne2526]

It says cannot connect my broadband. 

[Midnight_Voice]

@Tonylynne2526 

Actually, it says YVM102. The YVM Is important.

And it means the box can’t connect to the internet.

Try:-

https://www.bt.com/help/tv/what-do-the-bt-tv-error-codes-mean-

Put the code in, do what it says.

Do not take the ‘helpful’ suggestion to use the TV and sport help tool, as EETV have either forgotten to write it, or forgotten where it lives 😢