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TNT Sports or HBO Max - read this first

Please scroll to the section relevant to your subscription type and read all the information before asking questions:1. EE Mobile2. EE TV (BT or EE Broadband)3. Sport on BT BroadbandThis post will be updated as more questions/issues arise.If your spe...

DarrenDev by EE Product Expert
  • 4718 Views
  • 17 replies
  • 7 Helpful

HBO Max launch and what this means for EE TV customers with NOW Entertainment

HBO Max launches in the UK on 26th March. As part of this update, some NOW Entertainment experiences are changing. What's changing? If you're an existing EE TV customer with a NOW Entertainment membership before 26th March 2026, HBO Max Basic with Ad...

JordanTA by EE Knowledge Specialist
  • 6482 Views
  • 22 replies
  • 9 Helpful

TNT Sports is moving to HBO Max

Warner Bros. Discovery (WBD) have announced changes to how customers access some of their content.What’s changing?  HBO Max app launches on 26 March 2026. On 26 March, WBD will launch the HBO Max app On the same date, TNT Sports will move from discov...

JordanTA by EE Knowledge Specialist
  • 20760 Views
  • 83 replies
  • 26 Helpful

Changes to Netflix on our TV Recordable Box and TV Box

From 4th March 2026, the Netflix app will no longer be supported on our TV Recordable Box (G4) and TV Box (Z4). This is happening because Netflix is updating its app to create the best experience, and it will no longer be compatible with these boxes....

JordanTA by EE Knowledge Specialist
  • 1259 Views
  • 2 replies
  • 5 Helpful

EE TV

I have just had my Broadband and TV services just activated, i cant get the Now tv channels on my ee tv box so when i try to watch them on my tv its not letting me  can anyone help? 

Resolved! EE TV App issues

Just to note that the EE TV App on my android phone is not opening today, but it was yesterday. The three circles at the bottom of the screen are just bopping up and down.Cleared the cache with no joy. Is there work being done on it in the background...

Weerab2024 by Scholarly Contributor
  • 1969 Views
  • 6 replies
  • 4 Helpful

Resolved! No stand alone TV anymore!

I have recently had an EE TV Box pro installed,  unfortunately I have discovered that my TV alone mode has no channels visible saying No signal. My current box can be quite temperamental and I’m  finding I’m having to unplug  it quite often. My old B...

GamGam21 by Investigator
  • 2394 Views
  • 10 replies
  • 9 Helpful

HD channels are gone.

Since last Friday my HD channels are gone showing 0% quality and the others have low % of quality. Why?

Netflix Streaming Quality on TV Box Pro

Hi, hoping someone can help. I recently got EE TV and have the pro box downstairs, and a mini box upstairs. Router is in the same room as the pro box.Whenever I'm watching Netflix on the pro box, it keeps limiting it to 480p. I have the Premium Netfl...

LaurieT91 by Investigator
  • 2098 Views
  • 7 replies
  • 1 Helpful

Resolved! HD Channels

Recently moved to EETV and have a main TV box and TV mini box in the bedroom. Whilst the mini TV box has fewer channels they are all in HD as they work off wifi. Is there a way of doing this on the main TV box as only the 5 terrestrial channels are c...

MrTable by Visitor
  • 2181 Views
  • 1 replies
  • 0 Helpful

Sky sports news 418

I’ve noticed that sky sports news 418 is now on my ee tv box - is this part of the entertainment package or part of the tnt sports package as it wasn’t available last time I looked and now is ? 

Eastie19 by Established Contributor
  • 1722 Views
  • 11 replies
  • 6 Helpful

Stuck order

Hi I have a stuck order, this seems to be a common problem, but is there a way to solve it , I ordered a mini box and  a HD add on for TNT sport on the 3rd Sept and I was told it would be sorted by the 5th (it wasn't) after 4 long phone calls I am st...

Resolved! Too many boxes

Im  now getting messages too many boxes and error btp16500 and 1pc6007 on my 2 mini boxes that have been working fine, until 2 days ago. I can press resolve and make the mini box my main TV box - but surely this can’t be right.  We received the mini ...

Bundiman by Investigator
  • 923 Views
  • 5 replies
  • 1 Helpful