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HBO Max launch and what this means for EE TV customers with NOW Entertainment

HBO Max launches in the UK on 26th March. As part of this update, some NOW Entertainment experiences are changing. What's changing? If you're an existing EE TV customer with a NOW Entertainment membership before 26th March 2026, HBO Max Basic with Ad...

JordanTA by EE Knowledge Specialist
  • 1943 Views
  • 8 replies
  • 7 Helpful

TNT Sports is moving to HBO Max

Warner Bros. Discovery (WBD) have announced changes to how customers access some of their content.What’s changing?  HBO Max app launches on 26 March 2026. On 26 March, WBD will launch the HBO Max app On the same date, TNT Sports will move from discov...

JordanTA by EE Knowledge Specialist
  • 8695 Views
  • 23 replies
  • 8 Helpful

Changes to Netflix on our TV Recordable Box and TV Box

From 4th March 2026, the Netflix app will no longer be supported on our TV Recordable Box (G4) and TV Box (Z4). This is happening because Netflix is updating its app to create the best experience, and it will no longer be compatible with these boxes....

JordanTA by EE Knowledge Specialist
  • 677 Views
  • 1 replies
  • 5 Helpful

Unable to dismiss privacy policy popup

If you have encountered this issue, where a privacy policy pop-up has appeared, and you are unable to dismiss it, use the following steps to resolve: Press the helper guide buttonPress backYou should now be able to press Ok and dismiss the pop-up  

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JordanTA by EE Knowledge Specialist
  • 549 Views
  • 2 replies
  • 6 Helpful

Help with tv channels

I have just changed to EE from sky but cannot get YouTube or Talk Radio/TV. Does anyone know how to do this?

magicjope by Investigator
  • 3436 Views
  • 4 replies
  • 3 Helpful

Resolved! Connecting iPhone to Box Pro

I have a BT Pro Box (Remapped to EE TV) and am trying to connect my iPhone so I can do remote recording.  I am currently sitting at home with the Box on / working but when I try to connect my phone I get the error "No TV Box Found". Both my phone and...

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Herbhead by Established Contributor
  • 1164 Views
  • 6 replies
  • 1 Helpful

Resolved! TV Guide

Hi - new to EE TV! On the pro box, if you hit home there is a short cut to the TV Guide and a number of quick links to channels to the right of that. The BBC One shortcut takes you to the SD channel (001) rather than the HD one (101) - is there any w...

RH76 by Investigator
  • 3783 Views
  • 5 replies
  • 3 Helpful

Resolved! HD TV Guide

I have just moved my account from BT over to EE and as part of this I keep my old BT Pro box (that was remapped to EE TV previously), returned my BT Mini and received a replacement EE branded EE Box Mini.The EE Mini has 001 as BBC1 HD as per this cha...

Herbhead by Established Contributor
  • 1141 Views
  • 2 replies
  • 0 Helpful

Using Apple TV+ purchased through EE on an Apple TV box or Mac

Morning.The advice of subscribing to Apple TV+ on the EE app is that you can only use TV+ on Apple devices. Is this just iPhone and IPad with the EE app installed or does it extend to MacBooks or Apple TV boxes? I'd like the option of watching shows ...

Chris0412 by Investigator
  • 1630 Views
  • 3 replies
  • 1 Helpful

NOW TV

We recently signed up to EE broadband with NOW TV package how do I activate it on tv 

Chalke84 by Visitor
  • 472 Views
  • 1 replies
  • 0 Helpful

Sky Sports

Is there anyway I can watch Sky Sports with my ee account without getting broadband? Thanks

Missing channels

I've just upgraded to TV mini pro but I'm missing loads of channels even though I've retuned several times any help please  

Brownie4 by Visitor
  • 1128 Views
  • 2 replies
  • 1 Helpful

The Effort Required to Get EE Tv!

Spent at least 3 hours over the last two weeks trying to get EE tv with one contract cancellexd due to sales person deciding what I wanted and not ordering what I really wanted.After two more long phonecalls still no farther on  with my order and thi...